Avery Dennison

Sr. Manager, Client Experience

Avery Dennison • $109K — $146K *
Cincinnati, OH 45238In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business, marketing, or a related field required.
  • Minimum 5 years in management or business roles involving client and employee oversight, ideally in a service or manufacturing context.
  • Strong knowledge of project and resource management necessary, with experience preferred in retail sectors like grocery and drug stores.
  • Advanced interpersonal, written, and verbal communication skills, capable of engaging with diverse audiences.
  • Excellent problem-solving, time management, and organizational abilities, demonstrating attention to detail and adaptability.

Responsibilities

  • Manage a team focused on client service and issue resolution.
  • Ensure thoroughness in reviews, account planning, and client communication.
  • Implement processes and tools that enhance team performance and client satisfaction.
  • Coach and mentor team members for skill enhancement and career growth.
  • Act as a primary escalation point for client issues and compliance matters.

Benefits

  • Opportunities for professional development and training.
  • Access to a supportive team and mentoring programs.
  • Potential for career advancement within the organization.
  • Work in a dynamic environment with a focus on client satisfaction.
Full Job Description
Job Description

The Sr. Manager, Client Experience will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Sr. Manager, Client Experience is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members.

Key Responsibilities:
  • Manage and oversee associates responsible for resolving all client facing situations, issues, and service level agreement orders.
  • Oversee and ensure reviews, account planning, project management, issue coordination, and day-to-day client communication activities are correct and complete.
  • Oversee implementation of processes, procedures, and tools to increase the effectiveness of the team.
  • Provide coaching, mentoring, ongoing training, and career development to team members to raise skills and professionalism across the board.
  • Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.


Qualifications

Qualifications:
  • Bachelor's Degree in business, marketing, or a similar field is required.
  • At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required.
  • Thorough understanding of project management and resource management required, with preferred experience in the grocery, drug, and mass merchandise retail space.
  • Excellent interpersonal, written, and verbal communication skills, with a proven ability to effectively present information and respond to questions from groups of managers and clients.
  • Proactive problem-solving, time management, and organizational skills with the ability to pay close attention to detail, quickly earn trust, and adapt flexibly to a fluctuating work environment.


Additional Information

The salary range for this position is $109,000 - $146,000 / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting.

Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Videos To Watch
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About Avery Dennison

Avery Dennison Corporation (Avery Dennison), is engaged in the production of pressure-sensitive materials, and a variety of tickets, tags, labels other converted products, and office and consumer products through embossing, printing, stamping and die-cutting. The Company operates in two segments: Pressure-sensitive Materials and Retail Branding and Information Solutions. In addition to its reportable segments, the Company has other specialty converting businesses comprised of Vancive Medical Technologies (Vancive) and Designed and Engineered Solutions (DES). Some are sold by the Company in converted form as printable media, tapes and reflective sheeting. In July 2013, Avery Dennison Corp completed the sale of its Office and Consumer Products and Designed and Engineered Solutions businesses to CCL Industries Inc.

Avery Dennison Careers

Join the vibrant team at Avery Dennison, a global leader in materials science and manufacturing, where innovation and leadership drive us forward. This is an unparalleled opportunity to become part of a company that thrives on diversity, professional growth, and cutting-edge technology. Work You’ll Do At Avery Dennison, we offer job opportunities that allow you to collaborate with some of the brightest minds in the industry. Our team is dedicated to excellence and pushing the boundaries of what's possible. Engage in work that transforms industries and enhances everyday lives through our innovative products. Lead in a Unique Market Position Avery Dennison stands at the forefront of material science, providing you with a unique position in the marketplace. Here, you can lead projects that merge technology, sustainability, and creative solutions to meet the evolving needs of our global clients. Join Our Diverse and Inclusive Team We pride ourselves on fostering an inclusive culture where diversity is celebrated, and every voice is heard. With over 30,000 dedicated professionals worldwide, Avery Dennison is where you can connect with a global network, enhancing your professional and personal growth. Innovative Work Environment Dive into a role where innovation is at the core of everything we do. Avery Dennison is committed to maintaining a culture of continuous improvement and cutting-edge solutions that anticipate market needs. Career Development and Benefits Avery Dennison is committed to the professional development of its employees. We support your career journey with extensive training programs, leadership development opportunities, and a commitment to promoting from within. Enjoy comprehensive benefits that support your lifestyle and well-being, from health to educational assistance, ensuring a balanced and fulfilling career path. Internship Programs Start your career with Avery Dennison’s internship programs. Gain invaluable industry experience, develop essential skills, and build your professional network. Our internships provide a robust foundation in our core business areas and foster a pathway to full-time employment. Explore Job Opportunities Whether you’re looking to advance your career or start a new chapter, Avery Dennison offers a range of positions across various functions. From engineering to marketing, our team is hiring individuals who are passionate, curious, and driven to excel. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for innovative, team-oriented, and solution-driven individuals. Explore the opportunities to take your career to the next level at Avery Dennison. Keep Up to Date Stay informed with career tips, industry insights, and company news—all from the people who work here. Avery Dennison is a place where your career can flourish, surrounded by supportive peers and forward-thinking leaders. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Avery Dennison. Avery Dennison is not just a workplace—it’s a terrain where your career aspirations become achievements. Join us in making a meaningful impact on society and your professional life.
Learn more about Avery Dennison
Size
36,000 employees
Market Cap
$14.5 billion
Industry
Manufacturing & Automotive
Net Income
$555.9 million
Founded
1935
5 Year Trend
+6.7%
Revenue
$6.9 billion
NASDAQ
AVY
* Ladders Estimates

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