Visa Inc

Sr Manager, Business Planning & Ops - Community Sales

Visa Inc$130K — $246K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of relevant experience with a Bachelor’s degree or equivalent combined experience and advanced degree.
  • 9+ years of experience with advanced degrees preferred.
  • Solid background in managing complex, cross-functional projects.
  • Proficiency in Microsoft Dynamics or similar CRM platform.
  • Advanced MS Excel skills with proficiency in data visualization tools (SQL, Python, Tableau, etc.).
  • Strong problem-solving skills and effective communication abilities.

Responsibilities

  • Act as primary liaison for the Community Sales segment to NA Ops.
  • Streamline operations by eliminating low-value tasks for sales staff.
  • Expertly manage and enforce departmental sales operating models and processes.
  • Provide CRM support including best practices and operational enforcement.
  • Govern crucial sales elements like Accounts, Opportunities, and Campaigns.
  • Prepare bulk CRM change requests efficiently.
  • Deliver structured feedback to influence tool and process improvements.

Benefits

  • Comprehensive benefits package including Medical, Dental, and Vision.
  • 401(k) plan options along with FSA/HSA.
  • Robust Paid Time Off policy and Wellness Program.
  • Opportunity for eligibility for bonuses and equity.
Full Job Description
Job Description

The Senior Manager, Business Planning and Operations - Community Sales is a senior individual contributor role responsible for enabling execution excellence across the North America Community Sales segment. This role provides strategic and operational leadership across business planning, sales operations governance, CRM execution, compliance coordination, and cross-functional initiative delivery. The role serves as the primary operational liaison between Community Sales, North America Operations (NA Ops), Finance, Client Incentives, and Sales Enablement.

Key Responsibilities

Sales Operations & Segment Leadership

  • Serve as the primary NA Ops Liaison and key operational representative for the Community segment.


  • Simplify, automate, or eliminate low-value work for account executives.


  • Serve as a subject matter expert for departmental sales operating model, systems, and associated processes (finance, legal, CRM, etc.).


  • Provide CRM operational support including end-user support, best practices definition, and sales operating model enforcement


  • . Govern Accounts, Opportunities, Contacts, Campaigns, and Leads.


  • Prepare and submit bulk CRM change requests to GSCO.


  • Provide structured "voice of the segment" feedback to NA Ops on tools and processes.


  • Facilitate special initiatives with defined actions such as GCES, VPF, NAMK, and FY planning cycles.


Business Planning, Targets & Scorecards

  • Support annual fiscal year target setting and scorecard coordination for Community Sales.


  • Manage all dashboard reporting, liaising with NA Operations to ensure accurate and timely management information. Develop new dashboard based upon business needs.


  • Set and align Region (VP) targets and individual AE targets.


  • Support NALT QBRs through pipeline, wins, risks, and leadership talking points.


Finance, Incentives, M&A and Compliance

  • Serve as Finance Liaison for Community Sales incentive and client finance matters.


  • Coordinate operational execution with Account Executives following M&A announcements.


  • Track M&A AE outreach, AANR opportunities, and ETR estimates in CRM.


  • Coordinate ETR sizing, backlog tracking, and waiver guidance.


  • Manage compliance tracking and remediation through coordination with Account Executives and Client Incentives.


Events, Outreach & Engagement

  • Support conferences, government engagement, and events through attendee list matching and reporting.


  • Coordinate outreach lists and executive communications via MSD.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD


Preferred Qualifications
  • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • Experience being accountable for complex, cross-functional projects resulting in scalable and efficient operational and/or data solutions.


  • Experience working in Microsoft Dynamics or similar CRM platform.


  • Advanced expertise with MS Excel and intermediate proficiency with data and visualization software (e.g. SQL, Python, Tableau/MicroStrategy/Power BI).


  • Strong problem-solving capabilities and ability to quickly propose feasible solutions and processes.


  • Effectively communicate status, issues, and risks in a precise and timely manner.


U.S. Applicants Only
The estimated salary range for this position is $130,600 to $246,200 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

About Visa Inc

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Visa Inc Careers

Join the global team at Visa Inc, a leader in digital payments, and propel your career forward with a company known for innovation, leadership, and a commitment to diversity and growth. At Visa, we are not just a payments company; we are an engine for progress, powering inclusive and sustainable commerce worldwide.

Work You'll Do

At Visa Inc, you'll be part of a dynamic team that's dedicated to making a difference. Whether you're looking for job opportunities in technology, marketing, finance, or customer service, Visa offers a range of positions that allow you to contribute to our mission of connecting the world through the most innovative, reliable, and secure payment network.

Innovate and Lead

Join a culture of innovation where your ideas can change the way the world pays and moves money. With Visa, you'll work alongside industry experts to develop solutions that enhance customer experiences and drive economic growth. Our leadership is committed to providing you with the tools and training needed to excel.

Grow Your Career

Visa Inc is committed to the professional growth of every team member. With comprehensive benefits, competitive employment packages, and opportunities for advancement, Visa empowers you to shape your career path. From internships to leadership roles, the potential for growth is limitless.

Diversity and Inclusion

At Visa, we believe our strength lies in our diversity. We are dedicated to fostering an inclusive environment where everyone is respected, and every voice is heard. Through diversity training and a commitment to equitable hiring practices, we ensure that all team members have the opportunity to succeed.

Networking and Professional Development

Enhance your skills and expand your professional network through Visa’s global community. Participate in networking events, workshops, and seminars that are designed to bolster your industry knowledge and connect you with professionals across the globe.

Benefits and Culture

Visa Inc values the well-being of its employees. Enjoy a robust package of health, financial, and lifestyle benefits that support you and your family. Our culture promotes work-life balance, encourages curiosity, and supports the continuous pursuit of knowledge and excellence.

Join Our Team

Explore the exciting job opportunities at Visa Inc and discover how your skills and passions align with our mission. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career journey.

Stay Connected

Keep up to date with the latest at Visa Inc: - **Search Visa Jobs**: Find open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. - **Read Careers Blog**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await. At Visa Inc, your career is a journey of endless possibilities. Join us and be part of a team that is transforming the future of payments.
Learn more about Visa Inc
Size
21,500 employees
Market Cap
$387 billion
Industry
Net Income
$10.7 billion
Founded
1958
5 Year Trend
+9.8%
Revenue
$21.4 billion
NASDAQ

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