FIS

Sr. Manager, Business Operations

FIS • $125K — $213K *
Jay, FL 32565In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in business operations or relevant field.
  • Experience in managing executive-level client/stakeholder relationships.
  • Strong skills in contract negotiation and commercial management.
  • Expertise in operational excellence and performance management processes.
  • Ability to navigate complex environments and resolve challenges effectively.
  • Analytical mindset with proficiency in using data and metrics for decision-making.
  • Demonstrated experience in leading high-performing teams.

Responsibilities

  • Lead strategic relationships with clients, vendors, and partners for business growth.
  • Serve as a trusted advisor to senior stakeholders.
  • Negotiate contracts and service agreements for optimal outcomes.
  • Resolve complex stakeholder issues while maintaining relationships.
  • Oversee vendor governance and service delivery performance.
  • Develop operational strategies to enhance scalability and efficiency.
  • Present insights and strategic recommendations to executive leadership.

Benefits

  • Opportunities to impact the fintech industry.
  • Support for personal and professional growth.
  • Inclusive and diverse work environment.
  • Access to resources for community involvement.
Full Job Description
About the Role

As a Senior Manager, Business Operations within the Digital One business, you will lead strategic client, vendor, and partner relationships while driving operational excellence across the organization. You will influence senior stakeholders, negotiate complex agreements, and align cross-functional teams to achieve business objectives. This role combines external partnership management with operational leadership, focusing on growth, performance optimization, risk management, and scalable execution.

What You Will Be Doing
  • Lead and grow strategic relationships with clients, vendors, and third-party partners to drive business value and long-term growth.
  • Serve as a trusted advisor to senior client stakeholders, executive sponsors, and internal business leaders.
  • Negotiate contracts, service agreements, and commercial terms to achieve favorable operational and financial outcomes.
  • Resolve complex issues and lead escalations while maintaining strong stakeholder relationships.
  • Oversee vendor governance, performance management, and service delivery against established commitments and expectations.
  • Develop and execute operational strategies that improve scalability, efficiency, risk management, and business performance.
  • Establish performance metrics, reporting frameworks, and governance processes to measure operational and partnership success.
  • Collaborate with product, technology, finance, legal, procurement, risk, and client-facing teams to align priorities and execution.
  • Drive process improvement initiatives through data-driven decision-making and operational best practices.
  • Lead, coach, and develop high-performing teams through growth, transformation, and change initiatives.
  • Present strategic recommendations, operational insights, and business performance results to executive leadership.
  • Identify and mitigate operational, financial, and partnership risks to support business continuity and successful outcomes.


Required Qualifications
  • Bachelor's degree or equivalent combination of education, training, and relevant experience.
  • Experience leading business operations, strategic partnerships, vendor management, or enterprise initiatives.
  • Demonstrated success managing executive-level client and stakeholder relationships.
  • Strong contract negotiation, commercial management, and service-level agreement experience.
  • Proven ability to influence senior leaders, navigate complex stakeholder environments, and resolve challenging situations.
  • Expertise in operational excellence, process optimization, governance, and performance management.
  • Strong analytical skills with the ability to leverage data, KPIs, and business metrics to drive decisions.
  • Excellent communication, presentation, negotiation, relationship management, and conflict resolution skills.
  • Ability to manage multiple priorities across internal operations and external partnerships.
  • Experience leading, coaching, and developing high-performing teams.


Preferred Qualifications
  • Experience within digital banking, financial services, fintech, SaaS, or technology-enabled business environments.
  • Knowledge of vendor governance, procurement, contract management, and third-party risk management practices.
  • Experience leading executive business reviews, client success programs, and partnership growth initiatives.
  • Proficiency with business intelligence, operational reporting, workflow management, and performance measurement tools.


What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
  • Opportunities to make an impact in fintech
  • Personal and professional learning
  • Inclusive, diverse work environment
  • Resources to give back to your community
  • Competitive salary and benefits


#LI-BS3

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $125,850.00 - $213,950.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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