Amazon

Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM

Amazon • $193K — $262K *
Seattle, WA 98115In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of experience in leading large teams within complex organizational structures
  • Deep knowledge of distribution networks and associated channel profit and loss (P&L) management
  • Bachelor's degree or equivalent educational background
  • Extensive experience interacting with C-level executives and cross-functional teams
  • Proven ability in strategic thinking about enterprise software and technology platforms
  • Experience negotiating high-level contracts with partners
  • Strong collaboration skills with various stakeholders including Marketing and Product Management

Responsibilities

  • Lead the Customer Success team and contribute to the Amazon Connect Decisions leadership team
  • Recruit, train, and develop a top-notch team of customer success advisors
  • Establish strong relationships with customers to guide their AI transformation efforts
  • Educate clients on the value of Decisions and engage in architectural discussions for effective deployment
  • Produce publications such as whitepapers and blogs to disseminate knowledge internally and externally
  • Serve as a bridge between customers and engineering/support teams to address specific needs

Benefits

  • Comprehensive health insurance options including medical, dental, vision, and prescription coverage
  • 401(k) matching to support retirement savings
  • Generous paid time off policy to promote work-life balance
  • Parental leave benefits to support new parents
  • Access to a wide range of mental health resources and support programs
Full Job Description
For Amazon Connect Decisions, we are seeking a Sr. Manager, Customer Success who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.

As a Sr. Manager, Customer Success you will work with customers, go-to-market, and product teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead the effort to provide real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.

Key job responsibilities

- Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team

- Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.

- Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.

- Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer's environment.

- Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.

- Act as a liaison between customers, engineering teams, and support to address customer needs.

About the team

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

BASIC QUALIFICATIONS

- 10+ years of building and leading large teams and working in matrixed operating structures experience

- Knowledge of distribution networks and channel P&Ls

- Bachelor's degree or equivalent

- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent

- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

- Experience negotiating VP-level contracts with channel partners and agencies

- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

PREFERRED QUALIFICATIONS

- 5+ years of managing and developing high performance teams experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 213,000.00 - 288,200.00 USD annually

USA, TX, Austin - 193,700.00 - 262,000.00 USD annually

USA, WA, Seattle - 193,700.00 - 262,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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