American Airlines

Sr Manager, Airport Customer Experience Administration

American Airlines • $90K — $120K *
Charlotte, NC 28269In-Person
Transportation
5 - 7 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • 5 years of airline operations experience with at least 2 years in a supervisory/management role
  • Previous finance or business planning experience
  • Managerial experience in budgeting and auditing
  • Experience leading a large organization
  • Strong presentation and communication skills
  • Ability to analyze complex scenarios and develop strategic arguments

Responsibilities

  • Direct workforce administration planning and execution activities
  • Identify and analyze trends and variances from operating plans
  • Oversee people movement, payroll processing, and leaves of absence
  • Produce reports on manning, budget, and overtime variances
  • Monitor spending performance, manpower, and operating costs
  • Provide leadership to administrative teams in payroll and staffing
  • Manage ad hoc projects as required

Benefits

  • Travel perks for employees and their families across a global network
  • Access to comprehensive health, dental, prescription, and vision benefits from day one
  • Wellness programs to support personal and professional health
  • 401(k) program with employer contributions after one year
  • Various additional benefits including employee assistance programs and discounts on travel
Full Job Description
7/14/26

Location: Charlotte/Douglas Intl Apt (CLT-TRML)
Cities: Charlotte - NC
Requisition ID: 86833
This job will continue to be posted until at least 7/19/2026. If interested, please apply prior to this date.

Job Description

Why you'll love this job

  • Responsible for directing all workforce administration planning and execution activities including, Budgets, Operating Plans, Shift Bids, Monthly Spending, and Staffing Levels.
  • This job is a member of the Hubs & Gateways Team within the Customer Experience Division.


What you'll do

  • Identifies and analyzes major trends and variances from operating plan and other performance areas
  • Oversees people movement, RIF and recalls, payroll processing, and leaves of absence
  • Oversees Shift Bids, Vacation Bids, Overtime, Time Duty Limits, Change of Shift
  • Produces various reports and strategic analysis relating to manning, lost time, budget, spending, and overtime explaining variances
  • Monitors spending performance, manpower, operating performance and unit costs
  • Provides Leadership to Administrative teams responsible for Manning, Payroll, Audits, Hiring and Reductions in Force
  • Partner closely with Lost Time Administration including:
    • Administration the Attendance Control Policy for all TWU/IAM team members Administration Attendance for CWA/IBT team members Leave of Absence and alleged fraud investigations
  • Management of ad hoc projects as required


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in relevant field or equivalent experience/training
  • 5 years of airline operations experience with at least 2 years in a supervisory/management role
  • Previous finance or business planning experience or equivalent work experience
  • Previous Managerial, Budget, and Auditing experience
  • Previous experience leading a large organization
  • Strong presentation and communication skills
  • Capability to digest complex fact scenarios and develop compelling arguments


Preferred Qualifications- Education & Prior Job Experience
  • Education & Prior Job Experience- Business Administration or Finance Degree


Skills, Licenses & Certifications
  • Extensive business, operational, and financial background with experience in assessing business requirements and developing manpower requirements
  • Ability to function in a high volume multi project environment
  • Knowledge of airline industry
  • Strong attention to detail
  • Ability to be flexible and adapt in fast changing environment
  • Must have excellent organizational and planning skills
  • Ability to lead and motivate employees
  • Ability to be decisive and able to work under demanding operational conditions in a stressful environment
  • Knowledge of company policies and procedures
  • Ability to negotiate skillfully in tough situations with both internal and external customers.
  • Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Applicable valid driver's license as required by local authorities, if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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