Charles Schwab

Sr. Manager, Advisor Services WST

Charles Schwab • $100K — $130K *
Orlando, FL 32828In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Demonstrated experience mentoring and coaching employees to exceed performance standards.
  • Strong focus on employee engagement by maximizing strengths and creating a dynamic team environment.
  • Ability to prioritize and handle multiple competing priorities within established deadlines.
  • Superior communication, presentation, interpersonal and listening skills.
  • Positive attitude and enthusiasm towards teamwork and the 'One Schwab' mentality across all business units.
  • Capability to balance risk and client experience in workflow decisions.
  • Champion of change to reduce waste and hand-offs for efficiency.
  • FINRA Series 7, 63, 9 and 10 licenses required.

Responsibilities

  • Lead a cross-site team to ensure operational workflows are executed with high quality within established SLAs.
  • Develop and deliver a quality-focused coaching program for team members.
  • Identify workflow trends to inform training opportunities.
  • Partner with leaders across Operational Services to enhance business goals and advisor experience.
  • Make timely decisions on workflow issues while managing risk.
  • Monitor team capacity to enhance efficiency and streamline processes.
  • Maintain open communication with the Advisor Services organization about service levels and updates.

Benefits

  • Opportunity to work in an engaging and supportive team environment.
  • Access to professional development and continuous learning opportunities.
  • Collaboration across multiple business units to enhance skills and knowledge.
  • A role that encourages change and innovation in operational workflows.
Full Job Description

In Advisor Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.  In the centralized Workflow Solutions team, our mission is to provide quality and timely workflow support to our service teams and our Advisors.

 

The Workflow Solutions Senior Manager (PL) is primarily focused on leading a team of high performing individuals in providing quality workflow support, while continually looking to optimize and make our workflows more efficient. Influencing the team to focus on quality and consistency, while partnering with other departments in optimizing workflows is critical for the success of our organization.

 

You will lead a cross-site team to ensure all operational workflows within the service organization are executed with high quality and within established service level agreements (SLAs). This includes developing and delivering a quality-focused coaching program, identifying workflow trends to inform training opportunities, and partnering with leaders across Operational Services to align business goals and enhance the advisor experience. In this role, you will make timely decisions on not-in-good-order work while balancing risk, monitor capacity to drive efficiency, and identify opportunities to streamline workflows and reduce hands-off as work transitions to centers of excellence. You will maintain open communication across the Advisor Services organization, proactively sharing updates on service levels and recovery plans, while collaborating with internal leadership to stay ahead of business changes that may impact advisors. Additionally, you will foster an approachable and professional team environment, demonstrate expertise in Schwab’s digital tools to encourage adoption and scalability, and partner with peer managers to ensure consistent alignment on departmental objectives.

What you have

Required Qualifications

  • Demonstrated experience mentoring and coaching employees to exceed performance standards
  • Strong focus on employee engagement by maximizing strengths and creating a dynamic team environment
  • Ability to prioritize and handle multiple competing priorities within established deadlines
  • Superior communication, presentation, interpersonal and listening skills
  • Positive attitude and enthusiasm towards teamwork and the “One Schwab” mentality across all business units
  • Capability to balance risk and the ease of doing business with our clients when making workflow decisions
  • Champion of change and ideation to reduce waste and hand-offs to make processes more efficient
  • FINRA Series 7, 63, 9 and 10 licenses required.

 

Preferred Qualifications

  • Deep understanding of myQ and operational reporting as it relates to the AS operational platform
  • Bachelor’s degree or higher preferred
  • Minimum of 5 years in Advisor Services or operations

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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