Requisition: 82402
PSEG Company: PSEG Long Island
Salary Range: $ 88,400 - $ 140,000
Work Location Category: Hybrid Flexible
Job SummaryThe Technology Product Consultant - supports IT Infrastructure platforms and technologies including Microsoft Exchange, M365 within Azure environment. This role will support Microsoft M365 for the enterprise for system infrastructure and configurations related to Microsoft products especially M365, Teams, SharePoint, OneDrive on a global basis The role will report to the Manager of IT Infrastructure Services.
The Technology Product Consultant is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a Microsoft Windows, Linux and UNIX server environments. This role will manage and support M365 accounts for new hires, enforces mailbox size limits to prevent blockage and avoid hitting the maximum storage quota, and develops policy settings for different departments. Monitors the performance of the Exchange environment and troubleshoots any problems that may arise. This role may also take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. Technology Product Consultant is responsible for creating reference architectures, best practices and procedures.
Job Responsibilities- Manage, support and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
- Implement and manage Microsoft 365 solutions, including migration from on-premises systems to the cloud
- Provide Tier 2 support within the Microsoft 365 cloud environment, Teams, OneDrive and SharePoint
- Implement and manage
- Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication. Manage mailboxes, public folders, and other mailbox resources
- Administer, manage , support and troubleshoot issues within Azure MS 365 cloud services, and end-user accounts
- Create and manage mailbox stores and distribution groups
- Support implementation and management of security policies, alerts, reports, and audits
- Manage and control data governance, classification, discovery, and protection
- Provide support for mobile devices that link to Exchange (Intune)
- Work with the groups within IT and Cyber security for related Infrastructure projects and initiatives including security policies for endpoint devices
- Interface with other areas of IT for engineering and infrastructure support
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment
- Ensure Quality Control and Assurance procedures are consistent with Infrastructure specifications, client requirements and corporate policies
- Perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are implemented, and track their effectiveness
- Requires working in a 24x7 environment with callout availability
Job Specific Qualifications- Bachelor's degree in Engineering, Computer Science, Mathematics, Information Technology, Computer Engineering, Information Sciences or a related technical field and 4 years of experience in information technology; in lieu of a degree, a minimum of 8 years of experience in an IT field
- Experience with Azure, EntraID, Intune, Microsoft Teams, Purview, Defender, CoPilot, Microsoft Exchange administration.
- Demonstrated knowledge of Information Technology principles including Infrastructure support, system administration, and application support and/or application development techniques.
- Working knowledge and experience in supporting Microsoft Windows Server Operating Systems, Directory Services (AD), MS PKI (Certificates), DFS, and GPO validation and design.
- Knowledge of Networking and Security - DNS, Active Directory including conditional access policies, certificates, firewalls, proxies, single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM).
- Knowledge of Endpoints, Servers, and Cloud - Devices, operating systems, browsers, System Center, Autopilot, Amazon Web Services, Microsoft Azure.
- Experience with scripting and automation tools (PowerShell, GraphAPI, Azure CLI, etc.)
- Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment.
- Demonstrated ability to create both technical and non-technical end-user documentation
- Must be detail oriented and demonstrate strong analytical and problem solving skills
- Must demonstrate strong interpersonal skills and the ability to work effectively with clients, leadership, and all levels of staff
- Department of Energy's regulation 10 CFR 810 is required
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.
For all roles, PSEGLI's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.
