Royal Caribbean Group

Sr. Lead, Program Management

Royal Caribbean Group$110K — $130K *
Miami, FL 33186In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in performance management or operations
  • Strong organizational skills with a focus on execution and follow-through
  • Proven ability to build cross-functional relationships and communicate effectively with executives
  • Analytical mindset with experience interpreting performance data
  • Ability to simplify complex information for decision-making purposes
  • Collaborative spirit with a commitment to team success
  • Bachelor's degree required; MBA or advanced degree preferred

Responsibilities

  • Operate the performance system for assigned stakeholders, ensuring consistency and engagement
  • Act as the primary liaison between Marine Management and Performance teams and executive leaders
  • Interpret performance signals and proactively drive action to address issues
  • Contribute to the ongoing development of operational infrastructure and accountability tools
  • Support annual planning by coordinating goal-setting and tracking progress
  • Prepare concise, decision-ready reports for leadership on performance metrics
  • Foster a cohesive team environment by sharing insights across stakeholder relationships

Benefits

  • Comprehensive health and wellness programs
  • Retirement savings plan with company match
  • Professional development and career advancement opportunities
  • Flexible working arrangements
  • Opportunities for travel and unique experiences within the cruise industry
Full Job Description
Royal Caribbean Group's Global Marine Operations (GMO) Team has an exciting career opportunity for a full-time Senior Lead, Marine Performance reporting to the Senior Manager, Transformation Projects This position will work onsite in Miami, Florida. Position Summary: Royal Caribbean Group's Global Marine Operations (GMO) oversees one of the world's leading cruise fleets - 80 ships across five brands, operating around the clock in every corner of the globe. Making that operation run with consistency and purpose requires more than good intentions. It requires infrastructure - the cadences, measures, and accountability mechanisms that turn strategy into execution. The Senior Lead, Marine Performance is part of the team that builds and runs that infrastructure. Working within the Marine Management and Performance function, this role owns a defined set of stakeholder relationships - serving as the primary working-level contact for assigned brand marine teams and / or a set of GMO functions. The brand marine teams are also an essential control point for connections with organizations outside of GMO (e.g., brand hotel operations, Newbuild). Every person on the team operates within the same operating system; each brings it to life for their part of the organization. This is an execution-focused role. Strategy is set at the leadership level. The mandate here is to ensure it lands - that goals are clearly defined, ownership is assigned, progress is tracked, and attention is directed where it is needed. The Senior Lead interprets the signals the performance system surfaces, understands their significance, and works with the right people to drive action. Ultimately, this work provides leadership with the visibility it needs to make fast-paced decisions, adjust priorities, and adapt strategies over time. A person in this role needs to be organized, highly collaborative, and motivated by being at the center of how an organization operates. They will need to collaborate with subject matter experts from disparate disciplines, interpret their needs, translate them into value, risk, and financial terms, and then concisely communicate them to various executive stakeholders from other disciplines. They are developing their management career and bring genuine intellectual curiosity about what high-performing organizations look like and how they are built. Essential Duties and Responsibilities: • Operate the performance system for an assigned set of stakeholders. Execute the shared cadences, accountability mechanisms, and performance rhythms of the Marine Management and Performance team for assigned brand marine teams and / or GMO functions. Maintain the operating system with discipline and consistency, and make it straightforward for stakeholders to engage with. • Serve as the working-level connection to assigned executives. Act as the primary point of contact between the Marine Management and Performance team and the executive leaders of assigned brand marine teams and / or GMO functions. Keep priorities visible, track commitments, surface progress and blockers, and ensure continuity between GMO direction and brand execution. • Interpret performance signals and drive action. Work with the Business Intelligence Lead to understand what the dashboards and performance indicators are showing. Identify where in the program attention or intervention is needed and bring that assessment clearly to the right stakeholders rather than waiting for issues to escalate. • Contribute to the development of the operating infrastructure. This team is building something, not only running it. Contribute to the design and refinement of cadences, intake processes, goal-setting mechanisms, and accountability tools as the function matures. Bring observations from stakeholder relationships back into how the system is developed and improved. • Support annual planning and goal-setting cycles. Coordinate the operating plan process for assigned areas - working with stakeholders to ensure goals are clearly defined, owned, properly resourced, and connected to broader GMO priorities. Track progress through the year and identify where plans require adjustment. • Produce clear, decision-ready output. Prepare updates, tracking reports, and briefing materials that give leadership and stakeholders an accurate picture of where things stand. Output should be concise, well-structured, and oriented toward enabling decisions rather than simply reporting activity. • Operate as part of a cohesive team. The individuals on this team serve different stakeholder relationships but share a common operating model. Bring what is working in assigned relationships back to the broader team and apply collective learning consistently across all areas of responsibility. Qualifications, Knowledge and Skills: • A person in this role will need to be organized, intellectually curious, and highly collaborative. They are motivated by being at the center of how an organization operates, they take ownership of what they commit to, and they bring a genuine interest in developing their management capability. Domain expertise in marine is not a prerequisite - the right professional foundation and mindset are. • Execution orientation. A track record of translating direction into results - breaking work into clear steps, assigning ownership, tracking progress, and following through to completion. Comfortable with structured rhythms and operating cadences as the foundation for reliable delivery. • Cross-functional executive stakeholder capability. A natural ability to build effective working relationships across levels and functions. Must be able to interpret the needs of executive stakeholders across disciplines, translate them into business value, then communicate them to executives of other disciplines. Communicates clearly, keeps the right people informed, and understands that credibility is built through consistent follow-through and quality of engagement. • Analytical curiosity. Comfortable working with performance data and indicators to understand what is happening and what it means. Does not require specialist technical skills - requires the discipline to ask the right questions of what the information is showing and to act on the answers. • Structured thinking. Able to bring clarity to complex or ambiguous situations - organizing information, identifying what matters, and communicating it in a way that enables decisions. Writes and presents with precision and purpose. • Collaborative by nature. Performs best in a team environment where the operating model is shared and consistency matters. Actively contributes to the collective effectiveness of the function, not only to individual areas of responsibility. • Commitment to developing management capability. A genuine interest in what good organizational management looks like in practice - in building the systems, habits, and accountability structures that allow an organization to perform consistently. Brings intellectual curiosity and ambition to a role that is as much about how work gets done as what gets done. • Domain experience. Experience in marine, cruise, or a comparable operating environment is an advantage but not a requirement. • Education. Bachelor's degree required; MBA or advanced degree a plus. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

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