Job Summary:This role drives agentic AI product strategy aligned with a shared vision, translating AI capabilities into scalable experiences for customers worldwide. It balances innovative design with technical implementation and regulatory requirements, using data-driven metrics and analytics to measure product success. You will work directly with engineering, data science, design, risk, policy, and business units to build AI products.
Job Description:Essential Responsibilities: - Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
- Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Assesses the customer experience and customer needs in product requirements and decision making.
- Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
- Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Oversees product profitability measures, including budget.
- Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
- Partners with content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:- 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:- Experience building or scaling AI/ML-powered consumer or enterprise products at significant scale.
- Experience with large language models (LLMs), autonomous agents, multi-step reasoning, or AI workflow automation.
- Background in fintech, payments, or other highly regulated industries.
- Understanding of AI safety, responsible AI principles, model evaluation, and governance frameworks.
- Experience with agentic AI concepts or frameworks (e.g., tool use, ReAct patterns, multi-agent orchestration).
- Track record of driving company-wide product strategy and influencing senior leadership without formal authority.
- Comfort operating in ambiguous, fast-moving environments with emerging technology and incomplete information.
- MBA or advanced degree in Computer Science, Engineering, or a related technical field preferred.
Other Responsibilities- Partner with internal thought leaders and be a subject matter expert on agentic AI.
- Executes best practices and evaluation frameworks for LLM-powered and agentic AI features across the organization.
- Navigates AI governance, compliance, and risk frameworks in close collaboration with legal, policy, and risk teams.
- Champions responsible AI principles across the full product lifecycle, from design through post-launch monitoring.
- Identifies and cultivates strategic partnerships with internal and external stakeholders to accelerate agentic AI capabilities.
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:San Jose, California | ($196,500.00 - $291,500.00 Annually)
Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
