Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Details: 24/7 On-call support for Azure Public Cloud Operations.
Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services.
The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents, and solving problems by collaborating with others.
The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD's Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support.
Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives.
Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
Manage non-standard/complex P1, P2 (major incidents), P3, and P4 incidents and service requests.
Ensure customer service satisfaction and enable continuous improvements.
Oversee higher complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Able to be accessible via mobile device to support on-call rotation.
Drive root cause analysis on repeatable incidents to help prevent issues in the future.
Creation of support documentation and scripts.
Oversee vendor’s service delivery and escalation.
Provide operational consultancy for future-state technologies.
Prioritize activities to align with compliance, regulatory requirements, and business objectives.
Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
Mandatory technical skills include:
Strong to expert knowledge of supporting Azure Public Cloud (GCP knowledge also a benefit).
Thorough problem determination skills to troubleshoot and resolve business application issues.
Knowledge of, and experience supporting Azure services such as (but not limited to) Azure Databricks, Azure Data Factory, Azure Machine Learning, Azure Kubernetes, Azure Synapse, ASE/ASP, RHEL/Windows VMs, etc.
Familiar with tools such as Jenkins, Nexus, XLR, XLD, GitHub, etc.
DevOps and Agile understanding.
Working knowledge of LAN and WAN technology.
Knowledge of middleware which may be deployed to a Cloud environment such as Jboss, Tomcat, NodeJS, and monitoring tools (Datadog, Dynatrace, etc.).
Comfortable with working in a rapidly changing, technically complex environment.
Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
Understanding of config management technologies such as Salt.
The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.
Language Requirement (Quebec only):
Sans Objet
