Join us in our fast-paced support to the Space Development Agency (SDA). Recognized as the Department of Defense's constructive disruptor for space acquisition, SDA delivers space-based capabilities to the joint warfighter to support terrestrial missions through development, fielding, and operation of the Proliferated Warfighter Space Architecture. SDA capitalizes on a unique business model that values speed and lowers costs by harnessing commercial development to achieve a proliferated architecture and enhance resilience. We are seeking a Sr. Information Technology (IT) Operations Analyst to support SDA’s mission. This role serves as the primary on-site Enterprise Operations (EO) representative responsible for the day-to-day management and support of IT for SDA.  Duties Include:

• Provides customer service focused support acting as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers.
• Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software – including classified locations and systems as appropriate.
• Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations to include fiber-optic based telecommunication systems, information networks, and secure equipment (secure voice/data/facsimile/video) as relevant.
• Coordinates and supports the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software.
• Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed.
• Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.
• Work with the local service provider to support SDA’s IT needs, including support the process or performing provisioning of new accounts and deployment of equipment.
• Coordinate and submit IT tickets and services, fix technology and access related issues, process new employees, and in general maintain a well-functioning IT infrastructure across SDA’s IT.
• Work hand-in-hand with EO’s other local staff to ensure coordinated and comprehensive support is delivered.
• Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams..
• Escort uncleared guests and vendors, as needed.
• Support other administrative duties on behalf of EO, as needed.

• BA or BS or Technical Certifications equivalent required.
• TS/SCI required; #qinetiqclearedjob
• 8 + years directly related exp
• Comptia Security+ certification required
• Excellent customer service skills
• Ability to work in fast paced environment