This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Helps to identify, communicates, and resolves issues to maximize the benefit of information technology systems. Participates in technical research and development to continue innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Oversees architecture and engineering management processes within infrastructure and operations. Provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management. Assists project teams with technical issues in the initiation and planning phases of our standard project management methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent. Work Experience Required - 10 years of information technology experience, OR 8 years of information technology experience with an associate's degree, OR 6 years of information technology experience with a bachelor's degree, OR 4 years of information technology experience with a master's degree. Knowledge Skills and Abilities (KSAs) • Proficiency working with databases, on-line solutions and programming languages. • Analytical skills and ability to use logical thought processes in order to formulate solutions to problems. • Effective verbal and written communication skills and the ability to present information clearly and professionally. • Ability to work under stressful situations with frequent interruptions and frequent changes in priorities and ensure that communications with users, information systems staff, and vendors continue to be objective and professional at all times. • Strong interpersonal skills. • Ability to move through the hospital and off campus sites, travel out of town occasionally, and work flexible scheduling such as working nights, weekends, extended shifts, etc. Job Duties • Facilitates the day-to-day operation of the infrastructure and maintains proper levels of system and data availability. • Provides installation and support of the technology infrastructure. • Installs and maintains technology related devices. • Coordinates multiple projects including personnel and resource coordination, documentation and management reporting. • Provides Level III Network Server and Infrastructure Support and coordinates and schedules activities with PC Support staff. • Develops and promotes the use of standards, policies and procedures governing use and management of technology systems. • Participates in training, professional development and quality improvement activities. • Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure for communicable diseases Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at [redacted] (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.