Your Opportunity A Manager for Advisor Services Technology (AST) Infrastructure Operations SRE will lead the strategy, execution, and operational excellence of the application infrastructure ecosystem supporting AST platforms. This role is accountable for ensuring high availability, scalability, reliability and performance through disciplined operational practices, life cycle management, and modern SRE principles. This requires an oversight of all routine and strategic infrastructure initiatives, including operating system upgrades, patching, EOL remediation, infrastructure changes, middleware and database activities, cloud technologies and readiness, tooling modernization, and automation at scale. You will drive holistic capacity management, ensuring that compute, storage, network and application-tier resources are designed and maintained to meet current and future business demand. You will partner closely with architecture and application engineering teams to ensure infrastructure and platform components align with solution designs and support the long-term technical roadmap. The role also governs the organization's observability platforms - defining the telemetry strategy, metrics, SLOs, and alerting posture necessary to maintain operational health and reduce toil. You will lead ongoing improvements in automation, resilience engineering, disaster recovery readiness, and operational maturity, creating repeatable, well-engineered processes that support rapid change with minimal risk.
This role requires a deep understanding of enterprise infrastructure and security principles, excellent analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders.
What you’re good at • Strategic thinker who is passionate about application infrastructure reliability and efficiency. • Strong stakeholder engagement - able to work with application teams, I&O, and senior leadership. Drive consensus, negotiate priorities, and resolve conflicts. • Effective decision-maker driving solutions and leadership updates during high-pressure incidents. • Leads with integrity and sound judgment, showing the courage to uphold what's right in all situations. • High standard of change management quality by enforcing rigor, reducing operational risks, and ensuring predictable, safe deployments. • Practice Site Reliability Engineering mindset and solve problems through automation and instrumentation. • Identify opportunities to build innovative tools and solve unique operations problems on large enterprise and mission critical applications. • Drive continuous improvement via automation across infrastructure provisioning, configuration management, compliance, system health, and operational activities. • Monitor the current state of infrastructure to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. • Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement. • Govern change management practice, ensuring minimal service impact of infrastructure changes and activities. • Lead capacity planning across compute, storage and application tiers to ensure scalability and optimization. • Implement proactive monitoring and forecasting to prevent performance degradation across all supported platforms (on-prem and cloud technologies). • Partner with architecture teams to improve system resiliency, failover design, and scalability patterns. • Establish standards for tooling around runbooks, incident response, and environment configuration. • Lead complex incident triage and root-cause analysis, drive action plans to eliminate recurrences. • Coordinate DR exercises, ensuring process and documentation accuracy, and cross-team alignment. • Oversee Cybersecurity risks, threat and vulnerability programs.
What you have
Required Qualifications
• Master’s degree in Computer Science, Master of Science, Information Technology Management, Management Information System or a related field. • 10+ years of experience in Site Reliability Engineering and Production Operations. • Deep knowledge of application hosting patterns: distributed systems, microservices, message queues, caching, API gateways. • Expertise in managing infrastructure (VMware, Linux, Windows Server, SAN/NAS, Load balancers, Containers- PCF), and configuration management. • Knowledge of cloud platforms (GCP, AWS, Azure) and cloud-native SRE practices. • Proven experience with automation and scripting - observability metrics, and productivity enhancements with scripting languages and tooling like Python, PowerShell, Bash, Ansible, SaltStack, Chef, Terraform. • Strong working experience with observability platforms (Splunk, Grafana, AppDynamics, ITRS, Dynatrace, etc) • Familiarity with secure coding practices and software development methodologies. • Excellent analytical and problem-solving skills to identify, assess, and prioritize production outage resolution effectively. • Strong understanding of service-level objectives (SLOs), error budgets, resilience patterns, and failure-mode analysis. • Solid working knowledge of Schwab resiliency policy - design high availability and disaster recovery architectures. • Experience in security compliance and threat remediation. • Hands-on capacity management experience, analyze and forecast resource utilization.
Preferred Qualifications
• Google Cloud Certification - Associate Cloud Engineer.
• Experience in software development, CICD pipeline is beneficial - Bitbucket, Github. • Familiarity with security standards and frameworks. Knowledge of Veracode and Qualys scans, Chef InSpec, Certificate management and vulnerability remediation. • Knowledge of database platforms - Oracle DB, MsSQL, Postgres, Mongo. • Understanding of networking tools like Wireshark, Nmap, tcpdump, Nagios, JMeter.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
