Bachelor's degree in computer science, engineering, or related field preferred.
15-18 years of experience in IT infrastructure with a strong project management background.
Proven knowledge in cloud computing, networking, storage, and security.
Skilled in project planning, scheduling, risk management, and budget control.
Strong leadership capabilities to guide and develop technical teams.
Responsibilities
Oversee end-to-end operations for a retail bank's infrastructure.
Manage daily operations and resolve issues to ensure system performance.
Lead complex infrastructure project planning and execution, including resource allocation.
Collaborate with IT, security, and facilities departments to support business functions.
Maintain strong client relationships and manage project expectations and concerns.
Develop and mentor a high-performing team of infrastructure engineers.
Monitor project budgets and implement quality assurance processes to meet standards.
Benefits
Opportunities for career development and ongoing training.
Collaborative work environment with cross-departmental teamwork.
Influence over strategic technology upgrades and operational decisions.
Engage in high-impact projects that shape business success.
Flexible working conditions to support work-life balance.
Full Job Description
Role description
Job Description
Job Summary -
Oversee and manage the end-to-end operations for a US based retail bank
Operations Management:
Operational Oversight: Ensure high availability and performance by managing daily operations, monitoring systems, and resolving issues.
Provide leadership for the operations team in performing operational rigor in terms of incident management, ageing, ticket analysis, service improvement plans, etc.
Strategic and project management: Plan for future needs, including capacity planning and technology upgrades. Lead or coordinate larger installation and project initiatives.
Coordination and collaboration: Work with other departments like IT, security, and facilities to meet goals and support business continuity.
Liaise with the client stakeholders and manage the relationship.
Project Management:
Lead the planning, execution, and delivery of complex infrastructure projects, including network, server, storage, and security implementations.
Define project scope, timelines, budget, and resource allocation, ensuring alignment with client requirements.
Monitor project progress against key performance indicators (KPIs), SLA's, identify potential risks, and implement mitigation strategies.
Manage project dependencies and effectively communicate status updates to stakeholders.
Team Leadership:
Build and manage a high-performing team of infrastructure engineers, assigning tasks, providing mentorship, and fostering collaboration.
Develop team capabilities through training and skill development initiatives, ensuring technical proficiency across the team.
Conduct performance reviews and provide feedback to team members.
Technical Expertise:
Good understanding of various infrastructure technologies including cloud platforms (AWS), network design, data center operations, server virtualization, and security protocols.
Stay updated on emerging trends and technologies in the infrastructure landscape to identify potential solutions and improvements.
Provide guidance and support to the team on complex issues.
Client Relationship Management:
Establish and maintain strong relationships with clients, understand their business needs and ensure project deliverables meet their expectations.
Proactively address client concerns and manage escalations effectively.
Conduct regular client reviews and present project status updates.
Cost and Quality Control:
Monitor project budget and identify cost optimization opportunities.
Ensure adherence to quality standards and best practices throughout the project lifecycle.
Implement quality assurance processes to identify and address potential issues early on.
Years of experience needed - 15 to 18+ years
Technical Skills:
Preferred bachelor's degree in computer science, engineering, or a related field.
8+ years of experience in IT infrastructure delivery, with a proven track record of managing complex projects.
Strong understanding of cloud computing, networking, storage, and security technologies. Prior experience of DC operations, migrations and transformation project.
Excellent project management skills, including planning, scheduling, risk management, and budget control.
Proven leadership abilities to motivate and guide a team of technical professionals.
Excellent communication and stakeholder management skills.
Ability to work independently and as part of a cross-functional team.
