ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision.
• Develop HR plans and strategies to support the achievement of the overall business operations objectives.
• Function as an internal strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues.
• Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
• Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
• Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits globally.
• Act as strategic business consultant and assess capability gaps against future needs of the organization.
• Plan, direct, implement and oversee human resources activities including recruitment, employment, compensation, benefits, training, employee relations and communications.
• Prepare and maintain operational/capital budget through economical utilization of personnel, material, and equipment.
• Prepare personnel forecast to project employment needs.
• Advise Directors/managers of company policy regarding, equal employment opportunities, compensation, and employee benefits.
• Serve as an advocate for employees, while advising management regarding appropriate resolution of employee relations issues.
• Oversee the analysis, maintenance, and communication of records required by law, local governing bodies, or other departments in the tribal entity.
• Prepare and generate employee surveys, wage analysis, census, personnel statistics, regulatory compliance/investigative summaries, and general periodic information updates. Update pay scales, classify all positions and place into appropriate groups., i.e., Lead, Dual Rate, Supervisor, Manager, Director, etc.
• Provide for the analysis, evaluation and recommendation affecting the development or changing of new or existing procedures and systems as they affect employee performance, efficiency, and morale.
• Plan and control feedback, report and communication channels that encourage timely and effective communication within and between departments in the division and all other areas of the Downstream Casino Resort.
• Responsible for preparing written and oral reports to the General Manager as directed.
• Recruits, interviews, hires, and trains new team members.
• Approves employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Evaluates Human Resources staff performance and provides immediate feedback to improve productivity.
• Ensure confidentiality throughout the department.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintain a professional work environment with supervisors and staff.
• Assist in other projects as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be a minimum of 18 years of age or older upon employment.
• Bachelor's degree in business administration, Human Resources Management from four-year college or university or related disciplines or equivalent H.R. experience required.
• Master's degree in related field preferred.
• 10 years supervisory experience and 15 years human resource experience, working knowledge of employment and labor law, costing principles and budgeting. Experience with Native American law, sovereignty issues, etc., strongly preferred.
• National Native Human Resources Association Certified Professional required (THRP) Tribal Human Resources Professional.
• Strong organizational and leadership qualities, interpersonal skills, and dedicated commitment to excellence.
• Must have the ability to deal effectively and interact well with the employees of the Downstream Casino Resort.
• Must have experience in the preparation of budgets; ability to author and modify policies and procedures; update employee handbooks as needed.
• Must demonstrate leadership, fairness and sensibility to the customers and employees.
• Excellent human relations and communication skills, both written and verbal.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must be able to conduct thorough, confidential, unbiased investigations and provide recommendations based on results to General Manager.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of background investigation and drug screening.
• SHRM PHR or SPHR certification preferred.

PHYSICAL, MENTAL AND WORK DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Adequate manual dexterity to operate office equipment.
• Light lifting.
• Occasional travel.
• Must be able to effectively understand and communicate with candidates and employees.

Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Under Downstream Casino Resort employment, the duties described in this job description will also be performed for other Quapaw Nation owned business enterprises as needed, including, but not limited to, LLC enterprises, Quapaw Casino, and the Quapaw Nation business office.