Work ScheduleStandard (Mon-Fri)
Environmental ConditionsOffice
Job DescriptionThe
Global Account Manager is responsible for developing and executing the global account strategy for a portfolio of up to
10 strategic global accounts. This is an
individual contributor role with broad influence across regions, divisions, and functions.
The role owns the overall commercial relationship for assigned accounts, drives revenue growth, expands enterprise-level partnerships, and coordinates internal resources to deliver a consistent and differentiated customer experience globally.
Key ResponsibilitiesStrategic Account Leadership - Develop, own, and execute global account plans for up to 10 assigned strategic accounts.
- Build a deep understanding of each customer's business priorities, organizational structure, procurement strategy, decision-making process, and long-term growth objectives.
- Identify opportunities to expand share of wallet across regions, divisions, and product/service portfolios.
- Establish trusted advisor relationships with senior customer stakeholders, including executive, procurement, technical, operational, and commercial leaders.
Commercial Growth and Performance - Deliver annual revenue, margin, and growth targets for assigned accounts.
- Lead opportunity identification, pipeline development, forecasting, and account-level growth strategy.
- Support enterprise-level agreements, pricing strategies, contract renewals, and negotiations in partnership with commercial, legal, finance, and business unit teams.
- Monitor account performance, market trends, competitive activity, and customer needs to inform account strategy and business decisions.
Matrix Leadership and Cross-Functional Coordination - Lead through influence as the central point of coordination for assigned accounts across regional commercial teams, business units, customer service, supply chain, finance, legal, and technical teams.
- Align internal stakeholders around customer priorities, account plans, growth opportunities, and issue resolution.
- Ensure consistent account execution globally while adapting to regional and business-unit needs.
- Resolve escalated customer issues by coordinating appropriate internal resources and driving timely action.
Customer Partnership and Value Creation - Position the company as a strategic partner by aligning solutions to customer objectives.
- Lead business reviews, executive meetings, and strategic planning discussions with assigned customers.
- Translate customer challenges into actionable opportunities across products, services, workflows, and enterprise solutions.
- Support initiatives that improve customer experience, operational efficiency, innovation, risk mitigation, and long-term partnership value.
Governance, Forecasting, and Reporting - Maintain accurate account plans, opportunity pipelines, forecasts, stakeholder maps, and customer engagement records.
- Provide regular updates to leadership on account performance, risks, opportunities, and strategic initiatives.
- Track progress against revenue, margin, pipeline, and account development objectives.
- Ensure compliance with company policies, pricing guidelines, contract requirements, and ethical business practices.
Required Qualifications - Bachelor's degree in business, life sciences, engineering, or related field required; advanced degree preferred.
- Significant experience in strategic account management, enterprise sales, commercial leadership, business development, or related commercial roles.
- Demonstrated success managing large, complex, global or multinational customer relationships.
- Strong commercial acumen, negotiation skills, and ability to drive profitable growth.
- Experience working in a matrixed, global organization.
- Ability to influence without direct authority across functions, business units, and geographies.
- Strong executive presence and ability to communicate effectively with senior internal and external stakeholders.
- Proven ability to develop strategic account plans and convert strategy into measurable commercial results.
Preferred Qualifications - Experience in life sciences, diagnostics, biopharma, healthcare, laboratory products, manufacturing, or related industries.
- Experience managing global contracts, enterprise agreements, or multi-region commercial programs.
- Familiarity with CRM tools, forecasting processes, and account planning methodologies.
- Strong understanding of customer procurement processes, complex buying centers, and strategic sourcing models.
Key Competencies - Strategic account planning
- Executive customer engagement
- Commercial negotiation
- Matrix leadership
- Influence without authority
- Business and financial acumen
- Global mindset
- Customer focus
- Problem solving
- Stakeholder management
- Accountability for results
Scope and Impact This is an
individual contributor position responsible for managing up to
10 strategic global accounts. The role is expected to operate with a high degree of independence, influence senior stakeholders, lead complex global account strategies, and contribute materially to revenue growth, customer retention, and enterprise partnership development.
The Global Account Manager does not directly manage people but is expected to lead cross-functional teams through influence, alignment, and accountability.
Travel Requirements Travel may be required to support customer meetings, business reviews, internal planning sessions, and regional or global account activities.
Compensation and BenefitsThe salary range estimated for this position based in Massachusetts is $130,900.00-$215,900.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
