Description WHAT YOU WILL DO The Sr. Fraud Investigation Associate is responsible for working closely with management as well as Operations (Servicing, Collections, Credit/ Funding), Legal, law enforcement and our dealers to coordinate research and investigate fraudulent or suspicious activities related to Fraud, irregular dealer activity and other auto finance irregularities or potential misrepresentations. This position conducts suspected fraud case investigations of various consumer and dealer related fraud types from inception through conclusion. In addition, this position investigates, gathers and analyzes facts, and supports culpability determination, including drafting dealer buyback demands, requesting proper approvals, and maintaining required follow-up activities through receipt of payments.
HOW YOU WILL MAKE AN IMPACT 1. Investigate/ research Fraud incidents and/ or allegations involving any new or existing accounts and/or credit applications received via the Fraud Inbox as well as other internal and external sources. Interview victims, suspects, dealers and associated parties during investigations of fraud, dealer mistake and lien imperfection claims. Collaborate with law enforcement to verify police reports and, when applicable, provide necessary information or documentation to assist in pursuing bad actors.
2. Gather and analyze facts and document all investigative activities to present culpability determination and next steps. Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.
3. Assist with investigating and managing indirect claims received through eOscar and/or other disputes as needed
4. Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing and Legal. Network with and assist local, state, and federal authorities when possible.
5. Assist with running Fraud Service Requests and auction inventory queries; assist with monitoring auction sales of fraud recovered vehicles and proper application and reporting of auction proceeds; assist with ensuring proper data entries and reporting accuracy of the Fraud Master Tracker. Assist with training new hire/investigators when needed.
Qualifications WHAT YOU WILL BRING TO THE ROLE - Minimum 4-6 years related experience performing fraud investigations.
- Prior experience working with Credit, Collection skip tracing, and or legal a plus.
- Auto Finance Industry a plus
- Bachelor's degree or equivalent work experience.
- Strong analytical skills to perform investigative work to determine facts and potential culpability in
- fraud and ID theft claims to determine the best course of action to minimize loss to the Company.
- Must have strong attention to detail and ability to see investigations through with minimal
- supervision.
- Must have strong decision making, organizational, communication (written and verbal), teamwork,
- and customer service skills to interface with external and internal customers.
- Strong writing skills and working knowledge of MS Office skills.
- SAS or SQL experience preferred.
WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights- Hybrid flexibility - 4 days in office, 1 day remote
- Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage - medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive-personally and professionally. WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
