Honeywell

Sr. Field Service Supervisor

Honeywell • $90K — $120K *
Richmond, VA 23233In-Person
Technical Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Minimum of 6 years in a leadership role within field service management.
  • Bachelor's degree in Engineering or a related field; Master's preferred.
  • Strong team management and leadership skills.
  • Solid technical knowledge of engineering principles.
  • Experience in driving process improvements and implementing best practices.
  • Excellent problem-solving and decision-making abilities.
  • Customer-focused with a results-oriented approach.

Responsibilities

  • Establish and maintain professional relationships with key stakeholders.
  • Provide leadership and direction to installation teams during critical activities.
  • Evaluate resource capabilities to align with project opportunities.
  • Drive change management and technical risk mitigation within the team.
  • Collaborate to enhance project execution efficiency and reduce costs.
  • Monitor project health and compliance, providing weekly updates to management.
  • Ensure prerequisites are met before project commencement.

Benefits

  • Medical, Vision, Dental, and Mental Health coverage.
  • Paid vacation.
  • 401k Plan/Retirement Benefits (as per regional policy).
  • Opportunities for career growth.
  • Professional development programs.
Full Job Description
Job Description

As a Sr. Field Service Supervisor here at Honeywell, you will lead and manage our field service team to ensure efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to our Sr. Manager for IQO (Installation, Quality, and Operation) and you'll work on a Remote work schedule.

In this role, you will impact the success of field service operations, enhance customer satisfaction, and contribute to the growth and efficiency of Honeywell's service delivery.

Responsibilities

  • KEY RESPONSIBILITIES
  • Establish professional relationships and communications with customers, program directors, operational leaders, project managers, project engineering discipline leaders, concept & estimation, ISC and installation team leaders.
  • Provide day-to-day consultation, leadership, and direction to the IQO site installation teams, particularly during critical activities to ensure issues that impact cost or schedule are immediately recognized and corrected. Encourage resolution of project team day-to-day resource conflicts and lead by example through coaching and presenting a highly professional approach to all installation and engineering activities.
  • Evaluate department's resource count, skill levels, and tools to identify upcoming project opportunities that can reasonably be completed with the IQO capacity. Success of this team's performance is measured via customer satisfaction, adherence to project schedule, and ability to complete the work safely within the pre-approved budgets.
  • Drive culture of change identification, change management, technical risk identification & mitigation, value engineering ideas, techniques & solutions within and across the system & project engineering organization.
  • Collaborate with the entire IQO team, including those managed by subcontracted installers, to drive efficiencies in the project execution methodology to reduce cost and/or increase the value delivered to the customer. Develop and enhance the work processes through sharing of lessons learned and creative solutions.
  • Actively review, monitor, and control the project's health and readiness compliance from the installation perspective, providing weekly summary updates to IGS management regarding notable customer concerns, schedule delays, or cost issues.
  • Verify that IQO installation teams have confirmed that all required prerequisites (e.g., engineering drawings and documentation, conveyor components, and tools) are in place prior to commencing the work, including the short-schedule tie-in tasks.
  • Ensure that the installation team understands project requirements of schedule, quality, and cost and are following guidelines for customer engagement.
  • Drive billability of the IQO group (95% billable hours), project cost forecast accuracy, monitor execution team hours & financials to ensure projects are completed within agreed cost budget, any EAC changes due to installation are logged in CORA and have been approved before the EAC variance is shown in the forecast.
  • Ensure common methods, procedures, techniques, tools, and products as agreed by the knowledge communities / leaders are being effectively applied and provide feedback for future improvement. Ensure skill deployment, training & knowledge transfer within the execution team and ensure processes & procedures are updated with lessons learned on regular basis.
  • Establish and maintain good working relationships with numerous personnel in management, engineering, and ISC, all of whom are greatly dependent on the IQO team insights, analytical ability, and judgment.
  • Escalate customer feedback, internal/external risks, and schedule changes within the organization while working closely with project managers for possible mitigation.
  • Ensure customer feedback is collected on all the IGS projects at various customer touch points of the project, including kick-off meetings, design reviews, and acceptance testing.
  • Ensure project teams adhere to HSE policy and guidelines and create an injury-free


Qualifications

BENEFITS OF WORKING FOR HONEYWELL
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan/Retirement Benefits (as per regional policy)
  • Career Growth
  • Professional Development

YOU MUST HAVE
  • Minimum of 6 years of experience in a leadership role within field service management

WE VALUE
  • Bachelor's degree in Engineering or a related field; Master's degree preferred
  • Strong leadership and team management skills
  • Strong technical knowledge and understanding of engineering principles
  • Ability to effectively manage and prioritize multiple projects and tasks
  • Experience in driving process improvements and implementing best practices
  • Strong problem-solving and decision-making abilities
  • Customer-focused mindset
  • Ability to drive change and innovation
  • Results-oriented approach
  • Excellent problem-solving and decision-making abilities
  • Strong business acumen

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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