Job DescriptionAs a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers.
You will report directly to the General Manager and work from your assigned home site location in a hybrid work environment.
In this role, you will drive customer satisfaction, operational excellence, and business growth by leading field service operations, managing customer relationships, and delivering strategic and financial performance across complex service environments.
ResponsibilitiesKEY RESPONSIBILITIES- Lead multi-site field service and facilities operations supporting large facilities, boiler plants, chiller plants, electrical distribution systems, and critical infrastructure environments.
- Own contract execution, customer satisfaction, and operational performance for complex service portfolios.
- Manage P&L performance including revenue, margin, operating income, forecasting, and productivity metrics.
- Lead managers, supervisors, and field service teams to ensure safe, efficient, and compliant service delivery.
- Maintain executive-level customer relationships and ensure achievement of contractual KPI and SLA commitments.
- Drive continuous improvement initiatives to improve productivity, operational efficiency, and customer outcomes.
- Partner with sales, operations, finance, engineering, and customer stakeholders to support business objectives and growth.
- Monitor operational, financial, and customer performance metrics and implement corrective actions as needed.
- Ensure compliance with company policies, contractual obligations, and regulatory requirements.
- Monitor enterprise, contractual, and operational risks across a portfolio of service agreements and implement mitigation strategies to safeguard customer relationships, financial performance, and business continuity.
QualificationsYOU MUST HAVE- Minimum of 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
- Minimum 3 years of experience managing managers and leading a diverse workforce of 50 or more employees.
- Direct ownership of a P&L and operating budget of at least $12 million annually.
- Direct responsibility for managing multi-tier service contracts valued at $12 million or more annually.
- Experience managing contracts with defined KPI or SLA performance guarantees.
- Minimum 5 years of experience supporting large facilities, power plants, boiler plants, chiller plants, electrical distribution systems, or critical infrastructure environments.
- Experience managing executive-level customer relationships tied to large service contracts.
WE VALUE- Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or related field.
- Experience leading multi-site operations across a regional, national, or large geographic footprint.
- Experience in Public-Private Partnership (P3) environments.
- Experience in building services, facilities services, fire and life safety, security, automation, or related technical service industries.
- Experience developing service growth strategies and expanding long-term customer partnerships.
- Experience leading operations in critical uptime or downtime-sensitive environments.
- Experience implementing KPI-driven performance management and continuous improvement programs.
- Strong ability to influence senior stakeholders across sales, operations, finance, engineering, and product organizations.
BENEFITS OF WORKING FOR HONEYWELLIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 08/09/2026.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
THE BUSINESS UNITHoneywell Customer Experience (CX) is dedicated to delivering exceptional service and support to our customers worldwide. We focus on enhancing customer satisfaction through innovative solutions, proactive service management, and continuous improvement initiatives. Our team works closely with customers to understand their needs and deliver tailored services that drive loyalty and business growth.
The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas), and anywhere in Colorado, Connecticut, Hawaii, Illinois, Maine, Minnesota, Vermont, Maryland and Virginiais
<$138,000 - $173,000>. For Washington, DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is
<$158,000 - $199,000>. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations."
