ServiceNow

Sr. Executive Assistant

ServiceNow • $104K — $116K *
Santa Clara, CA 95051In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
  • Proven track record of strategic partnership owning outcomes beyond task completion.
  • Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.).
  • Business acumen and strategic thinking.
  • Executive presence and credibility at all organizational levels.
  • Sound judgment and absolute discretion with confidential information.
  • Relationship-building skills and organizational awareness.
  • Excellent written and verbal communication; proficiency in collaboration tools and Microsoft Office.

Responsibilities

  • Maintain operating rhythm and business cadence for executive leadership.
  • Coordinate annual, quarterly, and monthly business cycles effectively.
  • Facilitate weekly forums and monthly all-hands for team alignment.
  • Shape focus around key business events with the GM.
  • Track major initiatives and flag dependencies proactively.
  • Protect the GM's calendar for prioritized tasks and strategic work.
  • Prepare briefing materials and support executive decision-making processes.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy.

Key Responsibilities
  • Operating Rhythm & Business Cadence.
  • Coordinate annual, quarterly, and monthly business cycles.
  • Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
  • Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes).

Cross-Functional Coordination
  • Track major initiatives across functions.
  • Flag dependencies and blockers before they become problems.
  • Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
  • Maintain visibility into what's moving, stalled, or at risk across the organization.

Calendar & Time Management
  • Protect the GM's calendar for high-impact work.
  • Ensure meetings have clear agendas, right participants, and defined outcomes.
  • Anticipate conflicts between priorities and proactively surface options.
  • Maintain focus blocks for strategic thinking.

Communication & Alignment
  • Coordinate all-hands, town halls, and major communications.
  • Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings).
  • Facilitate listening mechanisms (skip-level meetings, feedback channels).
  • Monitor organizational health signals and morale.

Strategic Support & Decision Infrastructure
  • Prepare briefing materials and decision summaries.
  • Track strategic initiatives and maintain visibility into metrics, progress, and blockers.
  • Support executive decision-making forums, design agendas, coordinate input, document action items.
  • Follow up on execution and flag delays.

Stakeholder Management
  • Serve as gatekeeper for the GM's calendar, inbox, and time.
  • Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention.
  • Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics.

Operational Excellence
  • Continuously improve meeting cadences, decision processes, and organizational structures.
  • Build information systems for tracking initiatives, OKRs, and dependencies.
  • Coordinate team travel, offsites, and events. Manage the GM's office operations and budget.


Qualifications
  • 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
  • Proven track record of strategic partnership owning outcomes beyond task completion.
  • Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.).
  • Business acumen and strategic thinking.
  • Executive presence and credibility at all organizational levels.
  • Sound judgment and absolute discretion with confidential information.
  • Relationship-building skills and organizational awareness.
  • Anticipates issues and brings solutions.
  • Excellent written and verbal communication. Proficient in Microsoft Office, Outlook, Slack, and collaboration tools.

Preferred Qualifications
  • Experience supporting a P&L-accountable executive.
  • Background in technology, product, or business operations.
  • Experience designing QBRs, executive forums, or strategic planning processes.
  • Familiarity with HR or organizational design.

FD21

For positions in this location, we offer a base pay of $104,400 - $116,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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