Summary:
UNC Health is seeking an experienced, self-motivated Epic Ambulatory Certified Analyst to join our Community Connect team. This role will support affiliated clinics and external partners utilizing UNC Health's Epic platform, with a primary focus on ambulatory workflows, provider efficiency, clinical operations, and application optimization. The ideal candidate is a proactive problem solver who can work independently, build strong relationships with clinical and operational stakeholders, and provide exceptional customer service. This position follows a hybrid work model, requiring both remote work and regular travel to Community Connect clinics for onsite support, workflow assessments, optimization efforts, and go-live activities.

Key Responsibilities:

• Design, build, test, implement, and maintain Epic Ambulatory functionality.
• Analyze clinical and operational workflows and recommend system improvements.
• Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.
• Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.
• Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.
• Lead or participate in application testing, validation, and change management activities.
• Troubleshoot Epic application issues and coordinate resolution efforts across teams.
• Develop and maintain documentation, workflows, and build specifications.
• Ensure compliance with UNC Health governance, change control, and Epic best practices.
• Support go-live events and post-implementation stabilization activities.

Required Qualifications

• Current Epic Ambulatory Certification in good standing.
• Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.
• Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

Preferred Qualifications

• Experience supporting Epic Community Connect environments.
• Experience supporting ambulatory practice optimization initiatives.
• Knowledge of operational workflow standardization and provider efficiency programs.
• Experience participating in Epic implementations, upgrades, or large-scale deployments.
• Familiarity with healthcare change management and project management methodologies.

Work Environment & Travel

• Hybrid work model combining remote work and onsite support.
• Regular travel to Community Connect partner clinics throughout North Carolina is required.
• Occasional evening or weekend work may be required during go-lives and major system events.

Other Information

Education Requirements:
• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
• Current Epic Ambulatory Certification in good standing.
Professional Experience Requirements:
• If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
• If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
• If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Ambulatory Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $41.45 - $59.58 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.