This is whereyour work makes a difference.
Your Role at Baxter
This is where you make an impact.
As an Implementation Specialist, you will help healthcare organizations successfully deploy Baxter's clinical communication and workflow solutions. You will lead onsite implementation activities, deliver product education, support go-live events, and provide post-deployment support to help customers adopt technology that improves clinical communication and operational workflows.
Your Team
You will join the Care Communications team, which delivers clinical communication, workflow automation, and mobile communication solutions for healthcare providers. The team partners with hospital stakeholders throughout implementation to support successful technology adoption and long-term customer success.
What You'll Do
- Perform hardware provisioning activities and device configuration to support deployment requirements. Assist with hardware deployment as needed.
- Deliver onsite implementation activities, including workflow validation, system testing, and go-live readiness tasks.
- Provide product education and training for clinical and operational users on Baxter Care Communications solutions.
- Support customer go-live events and resolve implementation-related issues.
- Provide post-deployment support, including system optimization activities and issue resolution.
- Support onsite device upgrades, replacements, and related technical deployment activities.
- Document project outcomes, implementation summaries, lessons learned, and deployment results.
- Complete implementation services according to project timelines, customer requirements, Baxter requirements, and hospital credentialing standards.
- Complete appropriate administrative tasks (timesheets, expense reports, education-related tasks, etc) in a timely and accurate manner.
- Complete other tasks as assigned by Clinical Implementation Manager
What You'll Bring
- High school diploma or equivalent. Bachelors degree in education, Business, Information Technology, Healthcare Administration, or a related field preferred.
- 2+ years of experience in training, implementation, technical support, healthcare support, or a customer-facing technology role.
- Experience delivering end-user training, user adoption activities, or go-live support.
- Familiarity with project implementation processes and deployment activities.
- Experience using Microsoft Office applications, CRM systems, and project management tools.
- Experience with hardware provisioning, mobile device deployment, device upgrades, or device lifecycle management.
- Ability to travel up to 75%.
- Ability to lift up to 50 pounds and meet hospital credentialing requirements, including background checks and applicable vaccination requirements.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $68,000 - $93,500. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site:
