SNAAP (Security, Network, Access & Automation Platform) – Technology Infrastructure

We’re seeking an experienced Sr Engineering Manager to lead the Network Engineering team within SNAAP (Security, Network, Access & Automation Platform), reporting directly to the Director of Engineering, SNAAP. This role owns all things network—taking full accountability for the design, operation, and evolution of our enterprise network platform across 400+ retail stores, fulfillment centers, and distribution centers. The platform spans our Versa SD-WAN fabric, multi-cloud connectivity across AWS, Azure, GCP, and OCI, Juniper Mist wireless infrastructure, and Infoblox DNS/IPAM. You’ll be responsible for both technical direction and people leadership, ensuring high availability, resilience, and security of our network services while fostering a culture of engineering excellence and continuous improvement. Demonstrate ownership during incidents to support the business regardless of where the fault lies in the infrastructure—partnering across teams to drive resolution, owning the RCA process, and ensuring every significant event produces a clear path to a long term durable fix. Network issues rarely stop at the network layer, and this role requires a broad service mindset: you and your team will engage across store systems, fulfillment devices, cloud workloads, and security platforms to support resolution of issues in technologies that depend on the network, even when the root cause is not in your domain. This is a hands-on leadership role where you’ll balance strategic thinking with tactical execution, partnering closely with the Network Security, CIS, and Edge teams within SNAAP, as well as Store Technology, Fulfillment Operations, and Cloud Architecture. You’ll drive adoption of modern network automation and infrastructure-as-code practices—building on an active IaC initiative across Juniper Mist and SD-WAN—and invest in the growth and development of your team. This role participates in on-call rotation and requires availability during major incidents regardless of time or day. The ideal candidate is a network practitioner first: someone who has spent a decade building and operating complex enterprise and cloud networks before stepping into leadership, and who can now translate that depth into clear technical direction, strong team development, and compelling business outcomes for stakeholders at all levels.

• Lead daily stand-ups and sprint planning with your engineering team, clearing blockers and aligning priorities across SD-WAN, cloud connectivity, wired/wireless, and data center fabric domains
• Review and approve architectural designs for new network solutions, including SD-WAN policy changes, AWS Cloud WAN topology updates, Juniper campus/wireless deployments, and VXLAN fabric expansions
• Partner with store technology, fulfillment operations, and cloud teams to design and deliver network solutions that meet the demands of retail, distribution, and corporate environments
• Own incident response for all network-impacting events: when an incident fires, you are on the bridge leading triage, directing your engineers, and driving toward resolution—not waiting to be updated. You are accountable for the call, the communication to stakeholders, and the outcome
• Conduct 1:1 meetings with team members to provide coaching, discuss career development, and support technical problem-solving
• Collaborate with Cloud Architecture, Security, and Infrastructure teams to define the roadmap for network capabilities including SD-WAN expansion, cloud connectivity strategy, and wireless modernization
• Participate in the Change Advisory Board to review and approve production network changes across all platforms and site types
• Analyze network performance and cost data to optimize routing policies, bandwidth utilization, and cloud egress costs while maintaining SLAs for all site types
• Contribute to network automation initiatives, infrastructure-as-code repositories, and design reviews to advance engineering maturity
• Lead post-incident reviews with rigor: every significant outage produces a written RCA, a clear timeline of events, and an actionable remediation plan with owners and due dates—challenging your engineers to solve the root cause, not patch around it
• Engage beyond the network boundary: when store systems, fulfillment devices, cloud workloads, or security platforms are degraded and the network is in scope—even tangentially—step in to support. Your team is a resource for the broader technology org, and you set that tone
• Participate in on-call rotation alongside your team; major incidents do not wait for business hours, and this role requires availability and responsiveness when the network needs its leader

• 10+ years of hands-on network engineering experience spanning both on-premises enterprise infrastructure and cloud networking (AWS, Azure, or GCP), prior to moving into management, with at least 3+ years in a people management or technical team leadership role
• Proven expertise in long-term planning and roadmap execution for the team, working cross-functionally with peer engineering teams and customer stakeholders to align on priorities, surface dependencies, and ensure team capacity is structured to meet both near-term commitments and future growth.
• Proven expertise with SD-WAN technologies, with hands-on experience deploying or operating Versa Networks or comparable platforms (Cisco Viptela, VMware SD-WAN)
• Strong understanding of cloud networking across AWS, Azure, GCP, and/or OCI, including constructs like Cloud WAN, Transit Gateway, Direct Connect, VNet peering, and hybrid connectivity patterns; SNAAP operates in all four clouds
• Demonstrated experience with enterprise wired and wireless networking, including Juniper EX/QFX switching, Mist AI wireless, or comparable campus/branch platforms
• Hands-on experience with data center network fabrics, including VXLAN/EVPN design, BGP, and multi-tenant overlay architectures
• Deep knowledge of routing protocols (BGP, OSPF), WAN technologies, QoS policies, and network segmentation for multi-site enterprise environments
• Demonstrated track record of owning incident response end-to-end in complex, distributed environments: leading the bridge, directing engineers under pressure, producing rigorous RCAs, and driving remediation to closure—not delegating accountability upward or sideways
• Familiarity with network automation and infrastructure-as-code tools (Ansible, Terraform, Python/NAPALM, or similar) and GitOps workflows
• Strong understanding of observability and monitoring practices using tools like New Relic, Datadog, Splunk, or similar network monitoring platforms; familiarity with AI-driven network assurance tools such as Juniper Marvis is a plus
• Proven track record of building and developing high-performing engineering teams with a focus on career growth and technical excellence
• Bachelor’s degree in Computer Science, Network Engineering, or a related field, or equivalent practical experience
• Excellent communication skills with the ability to translate complex network concepts into business impact for both technical peers and executive stakeholders
• Experience managing vendor relationships for enterprise network hardware, software licensing, and managed services contracts

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.