Apple

Sr Engineering Manager (Customer Engagement), AI & Data Platforms (AiDP)

Apple$150K — $200K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of software or data engineering experience
  • 5+ years in engineering management
  • Proven experience leading large-scale data platforms
  • Hands-on experience with Gen AI tooling and LLM integration
  • Excellent communication and influencing skills
  • BS or MS in Computer Science, Engineering, or a related field
  • Experience with large-scale analytics platforms like Snowflake or Spark

Responsibilities

  • Lead teams of engineers to build and optimize marketing technology platforms
  • Define and shape long-term platform strategy with AI innovations
  • Collaborate with business stakeholders to translate needs into systems
  • Manage a forward-deployed engineering team for rapid prototyping and scaling AI solutions
  • Drive roadmap development with cross-functional teams
  • Ensure business continuity while modernizing legacy platforms
  • Navigate organizational change while maintaining team morale

Benefits

  • Opportunity to work on innovative AI solutions
  • Leadership role influencing technology strategies
  • Cross-functional collaboration across diverse teams
  • Hands-on involvement with cutting-edge marketing technologies
  • Ability to shape the direction of large-scale projects
Full Job Description
We are seeking a hands-on Senior Engineering Manager to lead a portfolio of marketing technology platforms that power Apple's Worldwide Marketing operations. This role is execution-focused: leading teams of engineers and engineering managers to build, optimize, and modernize business platforms that directly support Worldwide Marketing and a growing portfolio of Gen AI initiatives. The ideal candidate combines deep data engineering expertise, solid software engineering fundamentals, strong people leadership, and a genuine passion for applying AI to transform how businesses operate.

In this role, you will lead teams that design and operate foundational data and marketing technology platforms, partner closely with business stakeholders, and translate complex business needs into trusted systems used across the company. This position requires a strong technical foundation, deep people leadership experience, and domain understanding of marketing campaign management and analytics. You will shape long-term platform strategy, bring AI innovations to make business processes more efficient, and surface deeper insights from marketing and customer data. A key part of this role is the opportunity to help stand up a forward-deployed engineering team - a group embedded closely with business partners to rapidly prototype, validate, and scale next-generation AI solutions. You will work cross-functionally with internal business partners, researchers, product teams, and platform engineers to drive roadmap development and delivery.

10+ years of software or data engineering experience, with at least 5 years in engineering management. Proven track record leading large-scale data platforms or enterprise software systems in a production environment. Strong software and data engineering fundamentals and the ability to engage meaningfully in architectural and design discussions with senior engineers. Hands-on experience with Gen AI tooling, LLM integration, or AI prototyping. Demonstrated experience partnering directly with business stakeholders to define requirements and deliver impactful technology solutions. Excellent communication and influencing skills, with the ability to operate effectively across organizational boundaries. BS or MS in Computer Science, Engineering, or a related technical field.

Experience in marketing technology, customer engagement platforms, or campaign management systems at scale. Experience with large-scale analytics platforms, ETL pipelines and modern data stack technologies such as Snowflake, Spark, or equivalent. Deep understanding of privacy, security, and regulatory requirements in data systems. Experience building or scaling forward-deployed or embedded engineering teams that work directly with business organizations. Track record of successfully modernizing legacy platforms while maintaining business continuity. Demonstrated ability to lead through organizational change and ambiguity while maintaining team morale and delivery momentum. Experience in a highly matrixed, cross-functional organization where influence is more critical than authority. Experience leveraging Gen AI tools to accelerate software delivery, including CI/CD automation and developer productivity

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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