We are seeking a Senior Software Engineer to support the ChatterBots line within Digital Assistants, helping design, build, enhance, and operate customer-facing conversational experiences such as NORA and Retirement Solutions (RS) chatbots. This role contributes across the software delivery lifecycle, including solution design, flow and code implementation, integration development, testing, release validation, and production support in a highly collaborative agile environment.

The engineer in this role will work across platforms and components that support ChatterBots experiences, including Cognigy virtual assistants, webchat, APIs, cloud/infrastructure assets, and supporting repositories and pipelines. They will help deliver enhancements across environments, troubleshoot production and pre-production issues, strengthen monitoring and alerting, and ensure secure, reliable, and scalable solutions for member-facing experiences.

This role partners closely with Product, UX, testing, operations, and peer engineering teams to move work from concept through release, de-risk changes, and improve overall platform health. The ideal candidate is comfortable working on both feature delivery and operational excellence, with strong skills in debugging, release support, cross-team coordination, and continuous improvement of engineering standards, tooling, and team practices.

Desired Technical Qualifications & Focus

• Experience with TypeScript/JavaScript, Python (preferred for AWS workloads), Java, and Node.js.

• Improve reliability through monitoring, alerting, logging, and root-cause analysis of incidents and platform issues.

• Support secure engineering and operational practices across repos, pipelines, releases, and infrastructure.

• Develop and maintain integrations, configuration, code assets, and environment promotions across Dev, Test, UAT, and Production.

• Experience with API development and integration; experience with Apigee or another API management platform is a plus.

• Experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, CodePipeline, and CloudFormation or CDK.

• Experience with Cypress and Jest for automated testing (preferred but not required).

This hybrid position is based in Columbus, OH. Candidates located near a Nationwide campus will collaborate in office 2 days per week.

Job Description Summary

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices. 

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Uses DevSecOps practices, tooling and techniques. 

• Drives continuous improvement and learning through ongoing training, practice and innovation. 

• Manages project priorities, deadlines and deliverables proactively. 

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director. 

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. 

Experience: Two or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends. 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,click here.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.