JOB SUMMARY:The Network Engineering role supports all daily network operational activities delivering, managing, monitoring, and supporting all essential and company network infrastructure. This role will work to identify errors that are often difficult to detect and performs root cause analysis in finding a resolution to problems. This role supports REV's internet product suite including voice, video, and data, along with day-to-day operation support across all GPON and DOCSIS platforms. It also provides oversight for the development and implementation of procedures that ensure network systems support the business requirements, meet compliance/security requirements and meet the needs of end users and customers.
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
- Responsible in supporting all network hardware components, network operating systems, performance network availability, patch management and security updates according to standards and current best practices
- Performs installation, configuration and upgrades to network routers, switches, firewalls, load balancers, VPN terminators and any other types of network and transports infrastructure in both LAN and WAN environments
- Works in a high availability service provider environment and in the areas of network installation, performance monitoring/tuning, security monitoring, network capacity management, user technical support, general network troubleshooting and infrastructure maintenance
- Works with network systems such as: Calix (E7's), Adtran (TA5000's), Arris (E6000's) Cisco (cBR-8 's, ASR's, Nexus, ASA's), Fortinet, Juniper (EX's and SRX's)
- Performs network problem troubleshooting, including a cooperative work effort with the server group, delivery teams, and NOC.
- Participates in efforts in the identification of network security issues, as well as the design and implementation of effective solutions
- Assists with configuration, maintenance, and upkeep of several enterprise class network environments
- Performs required software maintenance, including installation and upgrades of products and NOS's.
- Coordinates testing by users in preparation for installations and upgrades to live system
- Manages production problems when they occur, escalate issues to the proper support personnel when situations arise
- Other duties as assigned
QUALIFICATIONS & PREREQUISITESRequired (All Levels): - High School Diploma or equivalent with a well-rounded technical background
- Must be able to pass a full background check
- Real-world network and/or Data Center Network Operations experience
- Solid understanding of change management concepts and practices
- Outstanding ability to perform logical troubleshooting in pressure situations
- Ability to work in a multi-vendor and multiple-network environment
- General knowledge of various Linux operating systems
Network Engineer I - 3+ years of experience in supporting complex network infrastructure environments
Network Engineer II - 5+ years of experience in supporting complex network infrastructure environments
Network Engineer III - 7+ years of experience in supporting complex network infrastructure environments
Network Engineer IV - 10+ years of experience in supporting complex network infrastructure environments
Preferred (All Levels): - Bachelor's Degree in Engineering/Information Technology/Computer Science
Network Engineer I - Understanding of the protocols and technologies including, but not limited to: FTTH, DOCSIS, TCP/IP, OSPF, BGP, STP, SIP, MPLS, HSRP, LDAP, DHCP, DNS, VRFs Understanding of security concepts including, but not limited to: IDS/IPS, Antivirus, Web-filtering, SSL encrypt/decrypt, two-factor authentication, SSL VPN.
- Security Certification(s) are a plus
- Experience with VMWare Network Virtualization
- Experience with Public Cloud Networking: Azure, AWS, Google
- 1 Associate network certification from any of the following: Cisco, Fortinet, Juniper
Network Engineer II - Moderate understanding of the protocols and technologies including, but not limited to: TCP/IP, OSPF, BGP, STP, SIP, MPLS, HSRP, LDAP, DHCP, DNS, VRFs.
- Moderate understanding of security concepts including, but not limited to: IDS/IPS, Antivirus, Web-filtering, SSL encrypt/decrypt, two-factor authentication, SSL VPN.
- Security Certification(s) are a plus
- Experience with VMWare Network Virtualization
- Experience with Public Cloud Networking: Azure, AWS, Google
- 2 Associate or 1 Professional network certification(s) from one of the following: Cisco, Fortinet, Juniper
- Strong written and verbal communication skills
Network Engineer III - Extensive understanding of the protocols and technologies including, but not limited to: TCP/IP, OSPF, BGP, STP, SIP, MPLS, HSRP, LDAP, DHCP, DNS, VRFs.
- Extensive understanding of security concepts including, but not limited to: IDS/IPS, Antivirus, Web-filtering, SSL encrypt/decrypt, two-factor authentication, SSL VPN.
- Security Certification(s) are a plus
- Experience with VMWare Network Virtualization
- Experience with Public Cloud Networking: Azure, AWS, Google
- Time Management
- Strong written and verbal communication skills
- 1 Professional network certification from one of the following: Cisco, Fortinet, Juniper
Network Engineer IV - Expert understanding of the protocols and technologies including, but not limited to: TCP/IP, OSPF, BGP, STP, SIP, MPLS, HSRP, LDAP, DHCP, DNS, VRFs.
- Expert understanding of security concepts including, but not limited to: IDS/IPS, Antivirus, Web-filtering, SSL encrypt/decrypt, two-factor authentication, SSL VPN.
- Security Certification(s) are a plus
- Experience with VMWare Network Virtualization
- Experience with Public Cloud Networking: Azure, AWS, Google
- 2 Professional or 1 Expert network certification(s) from one of the following: Cisco, Fortinet, Juniper
- Strong written and verbal communication skills
- Leadership skills
- Excellent Time Management
EVALUATION: Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
GENERAL INFORMATION:This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.
