The Sr. Director, Patient Services, is responsible for the management and direction of Access & Adherence operations. This position is responsible for ensuring that quality, cost, and service targets, as well as client-specific SLA requirements, are met. This includes planning, coordinating, and directing Patient Services initiatives/operations at the program level and enterprise-wide. This position manages a large account or portfolio of programs, drives program evolution, leads change management, and supports rollout of corporate initiatives. The Sr Director, Patient Services is responsible for creating annual strategic plans for operations and is accountable for client budgets (external) and for managing to budget. This role is expected to meet UBC's corporate revenue and EBITDA goals. Additionally, provides leadership and direction through high-level professional staff, managers and/or directors, front-line people leaders, and front-line operations team. Is accountable for the performance and results of related disciplines, often with company-wide impact. Develops and executes large department or functional business plans and contributes to the development of functional strategies. Determines organizational objectives and interprets company policies. This role requires the ability to strategize, think outside the box, and advocate for the program team while driving a high-performance culture. Specific job duties: Responsible for managing and driving the execution of assigned programs/projects, delegating responsibility to team members, project support resources, and core Patient Services leaders for driving change management. 37 Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees the implementation of new requests from the client. Foster ongoing client relationships by troubleshooting escalated issues, acting with authority, and communicating with transparency. 37 Responsible for managing the program level and corporate level financial targets, client retention, service level targets, performance reviews, business reviews, and development of Patient Services staff. 37 Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders. 37 Ability to travel up to 50% to attend related client meetings/conferences as needed. 37 Actively participates in in-person and virtual meetings/events (internal and external). Supervisory Responsibility: 5+ Direct Reports, 200+ Indirect Reports Desired Skills and Qualifications: 37 Bachelor's degree or equivalent experience 37 10 - 15 years of relevant experience, or a Master's degree with 8 - 12 years of relevant experience 37 Excellent verbal and written communications and presentation skills 37 Excellent PC Skills, including Microsoft Office suite, Internet, and Outlook 37 Proven leadership skills, team-orientation, and a proactive and optimistic management style 37 Ability to work well under pressure, cross-functionally, to solve complex problems, and to improve quality and service 37 Ability to manage toward budget, service, and quality goals UBC Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: 37 Remote opportunities 37 Competitive salaries 37 Growth opportunities for promotion 37 401K with company match* 37 Tuition reimbursement 37 Flexible work environment 37 Discretionary PTO (Paid Time Off) 37 Paid Holidays 37 Employee assistance programs 37 Medical, Dental, and vision coverage 37 HSA/FSA 37 Telemedicine (Virtual doctor appointments) 37 Wellness program 37 Adoption assistance 37 Short-term disability 37 Long-term disability 37 Life insurance 37 Discount programs #LI-Remote #LI-RL1