Senior Director of Finance & Operations
12th Tribe | Los Angeles, CA | Full-Time
The Role
The Senior Director of Finance & Operations is a critical leadership hire reporting directly to the CEO. This person owns the full financial picture from accounting and forecasting to inventory planning - and ensures that our logistics and 3PL infrastructure runs cleanly and scales with the business. This isn't a pure finance seat; it's a hybrid operator role for someone who understands that in a DTC brand, money and operations are inseparable.
Critically, this person doesn't just manage the numbers - they build the systems and templates that make the whole company smarter, and they communicate findings in clear, executive-ready written summaries that drive decisions. They're organized to a fault, tech-forward by nature, and comfortable owning both the model and the narrative around it.
What You'll Own
Finance & Accounting
- Oversee day-to-day accounting operations and month-end close
- Manage the P&L, cash flow, and balance sheet in partnership with external accountants or finance staff
- Own financial reporting cadence - weekly, monthly, and quarterly - with written summaries that translate numbers into clear business context for the CEO and leadership team
- Lead annual budgeting and quarterly reforecasting cycles across departments
Forecasting & Financial Modeling
- Build, own, and continuously improve the company's forecasting infrastructure - revenue models, scenario plans, cash flow projections, and departmental budgets
- Design templates and reporting frameworks that bring consistency and clarity across finance, inventory, and operations
- Develop a rolling forecast methodology that integrates marketing calendar inputs, buying decisions, and channel performance in real time
- Partner with performance marketing and merchandising to ensure paid media budgets and unit buys are tightly coordinated - including affiliate volumes and gifted product that impact sell-through
- Translate model outputs into concise written summaries and recommendations that non-finance stakeholders can act on
Inventory Management
- Own inventory health across all channels - e-commerce, retail, and wholesale if applicable
- Ensure buy quantities align with forecasted demand and marketed products; proactively flag risk and opportunity
- Lead markdown and clearance strategy in partnership with merchandising
- Build inventory reporting templates that give the team real-time visibility into sell-through, weeks of supply, and reorder triggers
Logistics & 3PL Relationships
- Own the 3PL relationship end-to-end: SLA compliance, billing accuracy, fulfillment performance, and issue resolution
- Manage inbound/outbound logistics, freight, and carrier relationships
- Build operational scorecards and reporting cadences to track fulfillment cost per order, on-time rates, and carrier performance
- Drive continuous improvement across the fulfillment operation with documented processes and clear accountability
Supply Chain / Production (Situational)
- Depending on org structure, may also oversee production coordination and vendor management (excluding design and creative direction)
- Manage supplier lead times, purchase order workflows, and delivery timelines in partnership with the merchandising team
Who You Are
- 8-12 years of experience in finance, operations, or a hybrid role - ideally within DTC, e-commerce, or consumer products
- A builder: you don't inherit systems, you create them. Your forecasting models, budget templates, and reporting frameworks become the operating standard for the teams around you
- A communicator: you write clearly and concisely. Your weekly finance summaries and ops recaps don't require a translator - they give leadership exactly what they need to make a call
- Tech-forward: you actively seek out tools, automation, and AI-assisted workflows that reduce manual work and increase accuracy. You're not waiting for someone to hand you a better system - you build it
- Deeply organized: you run a tight close process, maintain clean files, and create structure that others can follow without you in the room
- Cross-functional by nature: you know how to work with a merchandising team, a performance marketing lead, and a warehouse in the same week - and you understand how their decisions ripple into your models
- You've owned a 3PL relationship and know what good fulfillment performance looks like - and what to do when it breaks down
- Startup or scale-up experience strongly preferred; you know how to build without over-engineering
Nice to Have
- Experience with [ERP/OMS/planning tools - e.g., Shopify, NetSuite, Cin7, Inventory Planner, etc.]
- Background in women's fashion, apparel, or lifestyle brands
- Experience supporting a business through a sale, raise, or operational transition
Compensation
- Competitive base salary commensurate with experience
- Performance bonus eligibility
