This is a hybrid role with 2 days in the New York City office.

#LI-hybrid

The Senior Director, Internal and Stakeholder Communications is a senior enterprise communications leader responsible for driving clarity, alignment, and trust across GSUSA’s workforce and key stakeholders.

This role serves as the central communications integrator for high-impact, cross-functional initiatives—particularly those driven by the CEO, National Board, Executive Management Team, or enterprise strategy. The Senior Director applies a rigorous stakeholder lens, anticipates risk, and ensures that internal and Movement-facing communications are intentional, coordinated, and delivered at the right moment, in the right way.

Operating with high discretion and sound judgment, this leader is a trusted advisor to executive leadership and a connective force across Corporate Affairs, Strategy, Customer Experience, Talent & Culture, Legal, and the Board Office.

Communications Leadership for High-Impact, Cross-Functional Initiatives 

Provide strategic communications leadership and project oversight for enterprise initiatives that are high-visibility, cross-functional in nature, and often driven by the CEO, National Board, Executive Management Team, or organizational strategy. Responsibilities include:  

• Leading stakeholder mapping and communications strategy from inception through execution
• Ensuring the right leaders are engaged at the right moments for input and decision-making 
• Anticipating issues, scenario-planning, and elevating risks before they escalate 
• Coordinating communications timelines and outputs across teams 
• Elevating critical matters to EMT as appropriate 
• Acting as a central project manager for complex, sensitive communications

Internal Governance & Stakeholder Communications Strategy

Serve as a strategic partner on internal governance communications, including strategy communications alignment tied to Vision 2030 execution, communications to and from the National Board, GSUSA-only internal communications in partnership with various Community leads.

Responsibilities include:

• Ensuring GSUSA staff are informed early and clearly on major decisions
• Strengthening internal cascades so staff are aligned with Council CEOs—not learning after the fact
• Driving quarterly alignment and review of internal governance communications

Internal Organization-Wide Communications

Works across internal business operations teams (e.g. Talent & Culture, Office of the CEO) to ensure communications to employees are thoughtful, strategic, and set the right tone for the organization. Responsibilities include:

• Supporting Communications team members on thought leadership, including weekly email communication from the CEO
• Partnering with Talent & Culture team members to roll out business updates and reminders to team members
• Managing organization-wide Town Hall meetings, developing agendas and acting as project lead for preparing for the meeting
• Reviewing documents and providing feedback on long form content published by the organization

Inbound Request Vetting & Strategic Prioritization

In collaboration with the Office of the CEO, design and oversee a consistent process for evaluating inbound requests such as thought leadership and conference opportunities, external partnership inquiries, and requests for CEO or Board commitments. Responsibilities include:

• Developing evaluation rubrics and decision frameworks
• Creating templates and repositories to streamline responses
• Recommending clear next steps aligned with strategy and capacity

Corporate Affairs Team Alignment & Deployment

In close partnership with the Chief Communications & Corporate Affairs Officer, this role serves as a strategic partner for proactive planning and future-state mapping and a steward of team capacity.

Responsibilities include:

• Management of a comprehensive and cross-functional communications calendar that is widely understood and adopted, and that brings a stakeholder lens to our communications
• Balancing long-term strategic initiatives with reactive demands
• Tracking enterprise priorities and upcoming deliverables
• Helping optimize how leadership time and communications resources are deployed across the Movement

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Strategic thinker who sees the whole system and its interdependencies
• Strong project manager who brings order to ambiguity
• Proactive, anticipatory communicator who “connects the dots”
• Collaborative relationship builder
• Skilled storyteller and narrative shaper
• Calm under pressure; grounded, thoughtful communicator

• Office 365 or similar suites
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software

• Bachelor’s degree or equivalent experience
• 10+ years of progressive experience in internal, corporate, or stakeholder communications
• Demonstrated success leading communications for complex, matrixed organizations
• Experience advising senior executives on sensitive issues
• Exceptional judgment, discretion, and stakeholder management skills
• Strong project management instincts paired with strategic communications expertise
• Ability to translate strategy into clear, human-centered communications
• Comfort operating in ambiguity and building structure where none exists

SALARY RANGE: $109,000 - $180,000

This represents the present low and high end of the pay range for this position. This pay range is only applicable to NYC Metro-based employees, on a hybrid schedule.  Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT: This job operates in a professional office environment.  

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.