Job Summary:This job acts as a general manager, and team focused on collecting past due and charge off debts across PayPal products and geographies. You will monitor performance, identify and drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives. Additionally, you will collaborate with a wide range of stakeholders including business leaders, Legal, Compliance, Risk, Audit, external regulators, etc.
Job Description:Essential Responsibilities: - Lead a large and geographically diverse team, including PayPal FTE and/or first and third-party suppliers
- Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment, etc.)
- Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk.
- Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency, and reducing risk
- Partner with Collections Strategy to initiate and advance strategic initiatives; contribute meaningfully to strategic planning
- Develop and coach senior people leaders (Director and Senior Manager level)
- Stay abreast of industry trends, and be the face of PayPal at industry forums
- Collaborate with a wide range of stakeholders across the business
Minimum Qualifications:- 12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:- Collections experience across a wide range of asset classes -- e.g., Credit Card, BNPL, Business Lending
- Experience leading successful interactions with regulators in the US, UK, and EMEA
- Success leading and implementing call center transformation initiatives
Subsidiary:PayPal
Travel Percent:15
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:New York - (Virtual); ($169,000.00 - $250,800.00 Annually)
Additional Location(s) | Pay Range:Texas - (Virtual): ($160,500.00 - $238,700.00 Annually)
Pennsylvania - (Virtual): ($160,500.00 - $238,700.00 Annually)
Northern California - (Virtual): ($169,000.00 - $250,800.00 Annually)
Arizona - (Virtual): ($152,500.00 - $226,600.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
