Sr. Director, Chief of Staff - Bank Tech Operations
We are looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem-solving. In this role, you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One's banking businesses.
While deep technical expertise is not a prerequisite, this role demands a strong curiosity for technology and a proactive interest in the future of work. We are looking for a candidate who is energized by emerging areas like Agentic AI and who can help leaders harness these new capabilities. You will play a vital role in translating "what's possible" into how we work, operate, and deliver value to our customers.
The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of operational responsibilities. The Bank Tech Operations leader should have experience in developing executive-ready presentations and telling a compelling story through data.
Typical Responsibilities:- Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
- Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
- Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
- Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
- Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
- Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
- Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives. Help Tech leadership connect technology solutions and priorities directly to those business outcomes.
Basic Qualifications- Bachelor's degree
- At least 9 years of experience in Project Management, Process Management, or Program Management
- At least 7 years of people management experience
Preferred Qualifications- 5+ years of experience in strategy development
- 5+ years of experience in technical business operations
- 6+ years of experience driving organizational change and operational excellence
- 3+ years of experience partnering with engineering and product teams
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $269,600 - $307,700 for Sr. Director, Chief of Staff
Richmond, VA: $245,100 - $279,800 for Sr. Director, Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
