Marriott International

Sr. Director, Associate Development Technology Strategies, Solutions + Innovation

Marriott International$150K — $180K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in business, education, digital technology, user experience, or a relevant discipline
  • Ten or more years of experience in learning strategy, innovation, or digital product management
  • Strong cultural awareness and structured problem-solving skills
  • Consultative approach, excellent listening skills, and ability to distill insights into action
  • Ability to juggle multiple priorities in a complex global environment

Responsibilities

  • Partner with Associate Development teams to drive technological solutions for learners
  • Shape and execute a learning technology strategy that incorporates AI and emerging trends
  • Lead with a product mindset, ensuring end-user needs drive development
  • Ensure the voice of the learner shapes the digital solutions used in associate development
  • Identify capability gaps with internal partners and influence technology providers
  • Translate business needs into effective learning technology solutions
  • Create a comprehensive innovation strategy for Associate Development that incorporates evaluation and impact measures.

Benefits

  • 401(k) plan and stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits and employee assistance plan
  • Childcare discounts
  • Comprehensive medical, dental, and vision coverage
  • Flexible spending accounts for health and dependent care
  • Life and disability insurance, and accident insurance
  • Paid parental leave and educational assistance programs.
Full Job Description
Job Description

SUMMARY:
Associate Development at Marriott is positioned to fuel performance, enrich lives, and accelerate reinvention. It is an integral function that directly impacts and supports business performance and drives the organization's people priorities around growing great leaders, investing in our associates, and ensuring access to opportunity. The Senior Director, Associate Development Technology Strategies & Solutions role provides the opportunity to drive tremendous change and create meaningful and lasting impact given the following accountabilities:

  • Partner across the Associate Development team at HQ and in continent to drive solutioning for both the business and learners, maximizing the capabilities of our current tools


  • Shape & execute upon a learning technology strategy & roadmap inclusive of AI and where the space is going as the pace of technology changes continues to accelerate


  • Lead with a product mindset, putting the end user at the center


  • Ensure the voice of the learner and needs of the business directly shape the associate development digital solutions we use - this includes the learning experience platform, cohort learning technology, in- tool/performance support, and other digital learning solutions


  • Strengthen and champion the innovation muscle within the associate development COE through tech whether it be the actual tech used, digital learning modalities leveraged and digital delivery mechanisms to reach our learners


  • In partnership with internal technology partners, identify capability gaps and emerging needs to then influence our providers and their product roadmaps such that we may level up our learning strategy through technology


This position will partner with colleagues in other teams who also have critical responsibility for driving the following aspects of ensuring a solid learning tech stack and ultimately, creating a great learner experience. Partnership and stellar communication will be key as it relates to the following - which are led by colleagues in other teams:

  • Learning Administration: Implementations of learning programs and content are completed by the Design & Development team


  • Feature/Release Management: While vendor relationships are critical for this role and it will influence/shape specific product features within the ecosystem, care and feeding for releases is ultimately managed by the technology organization


  • Technology Integrations: Systems and data flawlessly integrating between one another is managed by our technology organization


  • Learner Support: Flawless system support and issue management/escalation is cared for by our HR delivery team and technology partners. This role may however evaluate service and issues at a thematic level to then translate them into enhancements and product upgrades as appropriate.


SPECIFIC RESPONSIBILITIES:

Solutioning:

  • For annual strategic planning and on an initiative or project-by-project basis, translate business priorities into learning solutions powered through tech. Partner with the Performance Advisors, learning design/development leads, and continent learning teams to meet specific learner/business needs through maximized utilization of current learning tech and its specific features while also staying on top of where the space is heading, gaps, and future tech investments that may be neededWith a strong grounding in the current capabilities of our tech stack, influence learning strategies and drive impactful learning solutions through thoughtful and creative application of our tech.


  • Work with Associate Development colleagues to develop and drive use cases and adoption for new ways of learning. Combine science-driven learning with voice of the learner and business to result in useful, innovative tech-enabled experiences for our learners. Partner with deployment and continent learning teams to evaluate and drive adoption of new ways of learning and utilization of solutions.


  • In all solutioning related efforts, maximize our current tools to meet business/learner needs. Where required, develop high-level business requirements. Work closely with internal technology teams as they translate business requirements into technical requirements and work with our vendor partners through design phases. Prior to any launches, serve as voice of the Associate Development COE/learners/business stakeholders and validate that expected business outcomes are being met.


Voice of the Learner & Business:

  • Ensure voice of the learner and needs of the business are represented in our HR technology strategy, technology stack and vendor roadmaps both near and long term. Partner with Associate Development colleagues and business stakeholders in order to conduct comprehensive, deeply insightful needs analysis so that we continually ensure learner and business needs are understood and capability gaps are identified.


  • In caring for the voice of the learner and the business, identify capability gaps (e.g. features) and work with internal technology partners to ensure capability requests are understood and prioritized with a focus on highest impact/highest priority needs are being addressed.


  • Drive a continual feedback loop back to stakeholders representing learners and the business to communicate how capabilities are or will be met.


Roadmap, Strategy + Impact:

  • Create a comprehensive Global Associate Development innovation strategy and roadmap inclusive of AI; gain buy-in from stakeholders and team members to shape, drive adoption of and evolve the strategy.


  • Keep the ADinnovation strategy ahead of the curve; continually assess the value and impact of new learning technologies, tools, and systems and serve as an evangelist for driving business and learner impact through tech. Drive a culture of benchmarking, researching the market and identifying learning trends that are relevant to Marriott in providing best-in-class learning experience. Care for the measurement + impact studies of our learning tools, programs, and solutions.


  • Manage the pull-through of our strategy into our ecosystem of digital learning solutions and modalities used to reach learners. In partnership with our internal technology teams, care for the strategic relationship management of current learning technology providers. Facilitate a strong partnership by driving business reviews and working to align priorities and roadmaps. Convey business/learner priorities and capability needs.


OUR EDUCATION + EXPERIENCE REQUIREMENTS

  • Bachelor's or Master's degree, ideally in business, education, digital technology, user experience or a relevant discipline that provides a solid grounding on human behaviors and motivations


  • Ten or more years of experience that includes learning strategy, innovation, strategy/solutions, or digital product management


This leader must:

  • Be culturally aware, process-oriented with structured problem-solving skills, and an ability to work cross-functionally


  • Have a consultative touch in the way they work - be an excellent listener, distill insights into action, and exercise creativity to meet stakeholder/user needs


  • Have a bias for action and execution while maintaining a strategic mindset towards the future


  • Be able to juggle multiple and shifting priorities while landing planes in a complex, global, matrixed environment

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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