ServiceNow

Sr Dir PM- Agentic Core Platform

ServiceNow • $254K — $445K *
Santa Clara, CA 95051In-Person
Enterprise Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years in technical product management, particularly within platform or infrastructure products at a leading enterprise software or AI company.
  • Demonstrated expertise in Agentic AI and LLMs, with hands-on experience in managing LLM-based systems.
  • In-depth knowledge of AI infrastructure and current trends; adept at integrating this knowledge into product strategies.
  • Strong technical background, capable of discussing APIs, data models, and system design meaningfully with engineering teams.
  • Experience with enterprise-scale software delivery, ensuring requirements for multi-tenancy and system performance are met from the outset.
  • Proven ability to engage effectively with both customer engineering teams and executive leaders, translating customer insights into product development.
  • Experience as a player-coach, managing PM teams while actively participating in technical work.

Responsibilities

  • Lead and develop a high-performing team of senior technical PMs, setting rigorous standards for performance.
  • Define and drive the multi-quarter strategy for core platform components, collaborating with engineering on priorities and trade-offs.
  • Act as the technical liaison between product management and engineering, facilitating key architectural and design decisions.
  • Engage with enterprise customers in discovery and design processes, presenting product roadmaps and facilitating technical discussions.
  • Ensure platform components are designed to be extensible and meet enterprise-grade standards for security and reliability.
  • Communicate technical strategies and roadmap priorities effectively to diverse audiences, including technical and executive stakeholders.
  • Synthesize complex technical content into clear, actionable insights for team members and customers.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
  • Opportunities for equity and incentive compensation.
Full Job Description
Job Description

SD, PM-Agentic Core Platform

We're looking for a Senior Director, PM- Agentic Platform to drive core capabilities underpinning our agentic stack. This is a player-coach role: you'll lead a team of senior technical PMs while staying deeply hands-on, writing specs, driving architectural decisions, and partnering directly with engineering at every level of the stack. This is not a role for a generalist - it's for someone equally at home debating prompt chaining strategy with an engineer and presenting a multi-year roadmap to a C-suite.

What you get to do in this role:
  • Lead a high-performing PM team. Recruit, mentor, and manage senior technical PMs; set the standard for rigor and technical depth.
  • Own the roadmap. Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs.
  • Be the technical anchor between PM and engineering. Partner directly with engineering leads and architects; drive API design, framework architecture, and data model decisions with the same fluency as your engineering counterparts.
  • Be a customer-facing product leader. Engage enterprise customers in discovery, design reviews, and escalations - from CTO roadmap presentations to hands-on working sessions with customer engineering teams.
  • Deliver enterprise-grade product. Make platform components can be extended by teams building on the platform without sacrificing reliability and deliver enterprise-grade security and reliability.
  • Synthesize complexity into clarity. Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.


Qualifications

To be successful in this role you have:
  • 15+ years in technical product management with substantial time on platform or infrastructure products at a top-tier enterprise software or AI company; you've personally written detailed specs and pushed back on engineering on architecture.
  • Agentic AI and LLM expertise. Hands-on product ownership of LLM-based systems; deep understanding of tool-calling, multi-agent coordination, RAG, context management, and real-world failure modes.
  • Fluency in AI infrastructure and a drive to stay current. You track the full stack - inference infrastructure, orchestration patterns, emerging runtime standards, and agent frameworks - and bring that knowledge directly into product decisions.
  • Engineering depth. Comfortable at the API, data model, and system design level; you can participate meaningfully in architecture reviews and earn engineers' respect through substance, not title.
  • Enterprise scale experience. You've shipped software at real scale and know how to write requirements that account for multi-tenancy, latency, observability, and upgrade paths from day one.
  • Customer-facing credibility. Equally effective with a customer's engineering team and their executive leadership; you turn customer conversations into sharper product thinking.
  • Player-coach leadership. You manage and elevate a team of PMs while staying deeply in the work yourself - setting the bar through output, not just direction.

JV20

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Enterprise Technology Jobs

Find similar Sr Dir PM- Agentic Core Platform jobs:

NationwideSanta Clara, CA