ServiceNow

Sr Dir, Inbound Product Mgmt

ServiceNow • $254K — $445K *
Washington, DC 20011In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10-15 years of product management or industry experience in high tech or strategic consulting firms.
  • Strong problem-solving and debugging skills with a willingness to learn new technologies.
  • Expertise in leveraging AI for process integration and automation.
  • Excellent written and verbal communication skills for diverse audiences.
  • Experience managing resources and mentoring engineering teams.
  • Proven ability to drive product roadmaps and innovation in cloud infrastructure.

Responsibilities

  • Lead and mentor a team of Product Managers in cloud infrastructure development.
  • Drive innovation and architectural design for scalable cloud solutions.
  • Interface with internal departments to deliver user-friendly and efficient solutions.
  • Collaborate with architects and engineering to ensure reliable, secure products.
  • Define success metrics and manage dependencies across teams to meet project goals.

Benefits

  • Health plans with flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee stock purchase plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

What you get to do in this role:
  • The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product.
  • As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.
  • This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.
  • Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.
  • Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience.
  • Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team.
  • Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.
  • Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Management of resources, staffing, mentoring, and leading a best-of-class engineering team.
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • 10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms

Desirable
  • Experience with cloud platforms like Amazon, OpenStack, Azure
  • Experience with ServiceNow Platform
  • Experience working with a continuous integration continuous deployment environment
  • Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment

JV20

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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