Job DescriptionAbout the RoleThe Global Autonomous Vehicle (AV) Support organization defines the strategy for customer and partner support and oversees implementation, performance, and improvement across experiences of the AV Support ecosystem. As autonomous vehicles (AVs) become an increasingly important part of Uber's offering, we are seeking a highly motivated and detail-oriented Lead Data Analyst for our AV Support team. As a Lead, you will shape and influence a world class experience for our customers and partners interacting with AV support at Uber. This role will focus on defining our analytics and insights strategy for AV Support while also producing insights that reduce defective experiences, increase user adoption (and retention), and evaluate the effectiveness of our policies & tech.
You will work across multiple teams to develop foundational AV Support metrics, drive high impact analyses and recommendations; and build scalable tools that enable internal and external stakeholders to democratize data and act upon insights. While you'll spend significant time performing hands-on analysis, you'll equally be expected to communicate findings, influence stakeholders, and drive measurable business outcomes. You will be working on a wide range of high-priority projects, and have exposure to multiple stakeholders within our team and across Uber (Operations, Product and Engineering). Additionally, you will help to leverage insights from support interactions to drive product and operational improvements.
What You Will Do- Define the AV Support Analytics and Insights Strategy while working to redefine foundational AV Support metrics.
- Determine strategic projects to develop analyses on in order to improve the experience of our customer, partner, and Uber AV Ecosystem interactions.
- Drive insight generation in order to quantify the value of support and advise return on investment tradeoffs.
- Leverage cutting edge AI and analytics tools to build self-service data products and develop insights that move the business forward.
- Partner with senior leadership to advocate for customer-first changes to our products, app features, and support policies.
- Develop analyses and analytical frameworks that quantify the impact (and efficiency) of new business processes, products and / or tools while supporting decision-making across various markets.
- You will serve as the Analytics & Insights (A&I) expert for the AV team and partner with other A&I experts across teams to ensure incorporation of best practices and alignment across businesses.
Basic Qualifications- 5+ years experience in data analytics, business intelligence, data engineering, or within a similar role.
- BA/BS Degree obtained.
- Expertise in SQL and data modeling
Preferred Qualifications- Advanced degree in economics, math, engineering, data science, or a similar field.
- Experience defining analytics and insights strategies, plans, and roadmaps.
- Expert in building intuitive, self-service tools (Tableau, Looker, Streamlit, Flask) for non-technical users and business leaders.
- Exceptional data storytelling and communication skills, with experience translating complex analyses into compelling recommendations that influence executive decision-making.
- Strong analytical, diagnostic, and problem-solving capabilities with the ability to translate ambiguous business needs into scalable solutions.
- Experience with Python and AI tools (like Cursor or Claude Code) to analyze data and automate workflows.
- Experience working on advanced A/B testing data (exposure to experimental design is a plus).
- Experience working with customer support or customer insights.
- Accustomed to working in an ambiguous environment.
ResponsibilitiesFor Chicago, IL-based roles: The base salary range for this role is USD $150,000 per year - USD $167,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $167,000 per year - USD $185,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $167,000 per year - USD $185,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
