Manages data operations solutions and services, and acts as the primary contact for Data Operations Center stakeholders / internal customers / clients regarding daily service delivery and overall satisfaction. Establishes and maintains quality standards for existing products and services.
What you will do- Developing intelligent, insightful reporting on the key drivers of our business and our ability to orchestrate customer success
- Partnering with internal stakeholders across Data Operations Center ecosystem and disciplines to share findings from deep dive analysis, particularly opportunities for quality improvements and cost savings
- Present recommendations to leadership that drive improvement of the data quality customer experience and overall health of Data Operations Center operations
- Drive effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
- Partner with internal teams on enterprise growth initiatives by providing pro-active analysis and recommendations that align to Operations initiatives
- Demonstrate leadership capabilities to junior team members
- Collaborating with Operations Management teams to implement solutions that enrich customer experience
What experience you need- Must have a Bachelor's degree (Technology and/or Data Analytics field preferred)
- Minimum 5-7 years of related Data Quality and/or Data Analysis experience.
- 4+ years of Project management experience
- 4+ years of Pyramid and Spotfire application experience needed
- Demonstrated proficiency with Microsoft Office suite/Google Suite
- Thorough understanding of the enterprise applications and the ones the team utilizes
- High performance track record
- Must possess strong analytical thinking skills
- We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.
What could set you apart- Ability to dissect complex issues, identify root causes and suggest immediate
- Demonstrated leadership abilities
- Proven decision making skills
- Team Leader
- Demonstrated ability to solve unique client complex issues
- Excellent time management and organizational skills
- Strong verbal and written communication skills
- Strong decision making and analytical abilities
- Strong presentation skills
- Ability to successfully juggle multiple projects concurrently
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Primary Location:USA-GA-Alpharetta-JVW3
Function:Function - Fulfillment / Operations
Schedule:Full time
