We are hiring a Sr. Customer Experience Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.
What you'll do
- Become an expert in Grapevine's procurement software, both as a customer and operating backend tooling;
- Quickly identify and resolve complex customer issues;
- Collaborate with internal teams to ensure successful client onboarding and satisfaction; and
- Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap.
- Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction
Who you are
- 1+ years of customer support experience for SaaS products;
- Intrinsically-motivated with instincts to find solutions when faced with new problems;
- Excellent communication skills, both written and verbal; and
- Experience in healthcare or medical supply industry is preferred.
What We Offer
- Fully covered healthcare premiums on United Bronze plan
- 10 days PTO
- 10 "Work from Anywhere" remote days
- 5 days onsite in our Fully renovated office in Tribeca
- Regular team dinners and office game nights
- Supportive and collaborative work environment
- Impact with a growing startup!
- Base + Commission + Equity ($90k-$100k)
