Southwest Airlines

Sr Crew Contract Specialist

Southwest Airlines • $81K — $90K *
Dallas, TX 75217In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in contract management or data analytics
  • Strong analytical skills for data set analysis and business insights
  • Ability to communicate effectively, both verbally and in writing
  • Proficient in Microsoft Office, particularly Excel and SharePoint
  • Experience with tools like Alteryx and Tableau for reporting and workflow optimization

Responsibilities

  • Runs and distributes timely reports to relevant stakeholders
  • Creates new workflows and reporting systems based on project needs
  • Maintains accurate supplier information within the Crew Hotels system
  • Collaborates on cross-departmental projects and technology implementations
  • Acts as a liaison for training teams and analyzes data for resource allocation
  • Manages SharePoint sites for Crew Hotels and Transportation systems
  • Educates new Crew Contract Specialists on processes and workflows

Benefits

  • Free flights for employees and eligible dependents on Southwest flights
  • Company pension contributions up to 9.3% for retirement savings
  • Potential annual profit-sharing contributions based on company performance
  • Comprehensive health insurance options starting upon employment
  • Flexible health plan enrollment with retroactive coverage starting from the first day of employment
Full Job Description
Department:
Flight Operations

Job Description:

The Senior Crew Contract Specialist supports Flight Operations by managing hotel and transportation partnerships that support Pilots and Flight Attendants across the network. They'll oversee contract administration, vendor relationships, invoice auditing, and data analysis to help ensure efficient and cost-effective operations. They'll provide reporting and insights to the Crew Accommodations Board and Southwest Airlines Leaders while supporting Crew hotel allocation decisions. The Senior Crew Contract Specialist leverages strong analytical and relationship-building skills to enhance Crew experience, support operational performance, and drive informed business decisions.

Additional Details:

  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.


  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Runs regularly-scheduled reporting and distributes reports to all relevant parties; troubleshoots workflow errors
  • Creates new workflows and reporting (ie in Alteryx, Excel, or Tableau) at the direction of (but with limited assistance from) the Manager
  • Maintains supplier information in the Crew Hotels system; Creates training materials for new vendors as needed
  • Assists with large, cross-departmental projects and new technology implementations, including assessing risks and designing/testing processes
  • Acts as the liaison for the LEAD Operations (Pilot Training) Team with limited assistance from the Manager; Maintains Pilot training class lists and analyzes data to properly allocate trainees amongst contracted hotels and transportation vendors; Ensures the plan is properly implemented each month
  • Serves as a SharePoint owner/manager for the CAB private site and the Crew Hotels & Transportation public SWALife site
  • Assists with the monthly manifest creation, including assignment of all Crew Members to overnight hotels based on their schedules, with limited direction of the CAB Chairman
  • Serves as the primary educator of new Crew Contract Specialists. Effectively explains all processes as well as the reasoning behind current process design. Provides one-on-one instruction, shadowing, and guided, hands-on learning and reports progress and areas for opportunity/improvement to the Crew Hotels & Transportation Manager
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Intermediate knowledge of Crew Contract Specialist role and responsibilities (including execution of daily tasks with limited direction from the Crew Hotels & Transportation Manager); Ability to effectively communicate and teach these skills to new Team Members
  • Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel required
  • Intermediate knowledge of Microsoft Teams and SharePoint (including maintaining and updating SharePoint sites)
  • Intermediate knowledge of Alteryx and Tableau (including maintaining current reports and workflows as well as creating new ones from scratch) required
  • Ability to communicate verbally and in writing in a clear and concise manner (including use of proper grammar and spelling)
  • Ability to self-motivate, display a strong work ethic, and establish/maintain a high degree of credibility and integrity
  • Ability to effectively prioritize multiple tasks, displaying a sense of urgency, with no direction from the Manager
  • Ability to effectively manage and organize multiple work streams simultaneously
  • Ability to analyze large data sets and create new technology workflows with limited direction from the Manager


Education
  • Required: High School Diploma or GED


Experience
  • Intermediate level experience, fully functioning skills and broad knowledge in
    • data analytics and creation of training materials


  • Preferred: Experience in Alteryx, Tableau, Quickbase, Comply, Coupa, Ironclad, SharePoint page management, and Excel.


  • Preferred: Experience in invoicing, auditing, contract preparation, and contract management.


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from desk for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Extended hours and limited travel may be required on occasion
  • Must meet confidentiality expectations with respect to proprietary and sensitive Company information


Pay & Benefits:
  • Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.


Benefits you'll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more Benefits you'll love: https://careers.southwestair.com/benefits


*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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