Job DescriptionTechnical Solutions is part of the North America Client Services organization in charge of providing industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and educating our client facing teams on how the solutions we provide can benefit their business.
We are seeking a seasoned professional as a Senior Technical Solutions Consultant to serve as a subject matter / product specialist working alongside internal partners on complex integration and provide post-launch support to Acquirers, Issuers, Fintechs, Processors for the suite of products and service offerings you support.
Responsibilities: - Act as primary technical point of contact for client(s) looking to launch new Visa products and services in the Rewards and Loyalty space, addressing complex technical challenges.
- Maintain deep product knowledge in Credit (Consumer and Small Business), Account Level Management (ALM), and similar products, services, offerings, etc. in the North America region.
- Consult with clients and/or internal partners on how the solutions we provide can benefit their business and provide technical expertise to structure an effective implementation and optimize performance.
- Manage and troubleshoot escalated data quality and interchange problems, interfacing internally with Product, Operations and/or externally with Client technical and business teams.
- Serve as the main technical liaison and partner with other teams inside and outside Visa's Client Support Services (CSS) organization resolving issues of high complexity.
- Plan, direct, coordinate and lead activities, etc. within Visa for North America rewards and loyalty solutions, and/or similar North America products and related activities.
- Utilize strong problem-solving abilities, to analyzing root causes, offer recommendations to resolve issues and implement / communicate effective solutions.
- Perform business analytics and performance monitoring of client(s), particularly when supporting new client initiatives to ensure effective adoption and utilization.
- Proactively identify best practices, assessing process and product optimization efficiencies/opportunities, providing quantifiable results and system enhancement support to drive results against organizational priorities and key performance indicators.
- Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Effectively prioritize and multi-task under deadlines, influence others, and manage internal and external client expectations.
- Represent Client Services / Technical Solutions to other departments in the company including sales, operations, product management, and product development.
- Independently manage and prioritize work based on, inquiry inventory, client commitment, etc. against tactical and strategic organizational / team imperatives.
This is an individual contributor role working in a matrixed environment and requires on-call rotational support to manage East Coast and West Coast hours and provide weekend / holiday e-support when applicable.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
- Excellent communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders.
- Must have a full professional proficiency in English.
- Strong ownership mindset with an innovative and collaborative approach, driving continuous improvement and fostering teamwork.
- High adaptability to new technologies and a willingness to continuously learn and integrate emerging tools and methodologies.
- Proven experience in leveraging Generative AI tools to enhance individual performance and drive process efficiencies within their team.
- A self-starter, ability to work independently with strong organization and issue resolution management skills.
- Proficiency in providing consultative support to external clients and identifying business needs and operational opportunities.
- Strong leadership and problem-solving abilities, with a track record of identifying issues, analyzing root causes, and implementing effective solutions.
- Extensive experience in using project management methodology to plan, execute, and deliver projects successfully.
- Assist with developing, implementing and monitoring departmental goals/ functional strategies to ensure achievement.
- Deep understanding and experience with technical concepts, and proactively stays up to date with industry trends and emerging technologies.
- Excellent business ethics is required, and the successful candidate will have experience and demonstrated success in the above listed core competencies.
Preferred Qualifications- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 7 or more years of responsible experience in an implementation support role in software, financial or information services.
- 4+ years of Payment Industry experience.
- Additional experience with credit card portfolios is a plus.
- Experience supporting web-based API technologies - JSON, REST/SOAP.
- Experience with SharePoint, JIRA, Dynamics, and/or Wikis (Confluence).
- Experience working with cross-functional/cross-departmental teams.
- Executive-level written/verbal communication/interaction skills.
Information for US ApplicantsFor roles located in the US, the estimated salary range for this position is $127300 to $216100 USD per year, which may include potential sales incentive payments (if applicable). If you are located in Colorado, the estimated salary range for this position is $127300 to $165,800 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
