Pennsylvania Medicine

Sr Clinical Manager Ambulatory RN in Bensalem

Pennsylvania Medicine$95K — $115K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of clinical experience including prior RN and leadership roles
  • Bachelor's degree in Nursing or related field
  • Basic Cardiac Life Support certification
  • Registered Nurse license in Pennsylvania
  • ACLS or BCLS or PALS certification
  • Master's degree preferred

Responsibilities

  • Promote employee satisfaction through effective communication and relationship building
  • Establish and refine work processes and practices for the team
  • Align team performance with Penn Medicine’s service excellence vision
  • Oversee professional development, recruitment, and retention initiatives
  • Manage clinical operations including budgeting, scheduling, and regulatory compliance
  • Focus on quality improvement and safety in clinical care delivery
  • Support change management strategies within the practice

Benefits

  • Comprehensive health benefits for employees
  • Generous prepaid tuition assistance program
  • Commitment to employee well-being and satisfaction
  • Engagement in research initiatives and professional development opportunities
  • Opportunity to work in a supportive, team-oriented environment
Full Job Description
Summary:
  • The Senior Clinical Manager is responsible for consistent and comprehensive patient care delivery in the ambulatory practice setting. The Senior Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, research initiatives, and patient confidentiality. The Senior Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction.
  • The Senior Clinical Manager's role is to balance and achieve all three: Patient, Employee, and Partner Satisfaction. The Senior Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies, and patient access. Typical scope for this role is: 15+ = # of staff directly and indirectly managed 20,000+ = # of budgeted annual visits Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:
  • Employee Satisfaction and Engagement: Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment. Understands and values differences in others' race, gender, nationality, and age-modifies interactions as needed to accommodate the diverse needs of patients and families.
  • Establishes/updates work processes and work practices.
  • Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.
  • Responsible for professional development activities including but not limited to team professional development, recruitment, and retention.
  • Learning: Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development.
  • Oversee clinical operations in the practice: Including budgeting/billing (where applicable). Manages and oversees schedules, pay practices, and timecard review approval. Clinical project management. Strategic and operational planning. Quality, safety, and continuous improvement initiatives. Penn Safety Net Management. Regulatory compliance (TJC, CMS, DOH, OSHA).
  • Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.
  • Patient Care: Provides oversight to the team as it relates to the seamless delivery high high-quality and safe care using effective processes and tools.
  • Communication: Fosters an environment where proactive communication and problem-solving are expected. Establishes communication expectations that enable high performance of team and individuals.
  • Change Management Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events. Implements change management strategy within the practice in alignment with entity/Penn Medicine.
  • Manage routine and crisis communications through the practice/community as they arise. Demonstrate recognition of the systemic impact of employee communications to and/or policy changes and solicit proactive feedback before implementation.
Credentials:
  • Basic Cardiac Life Support (Required)
  • Registered Nurse - PA (Required)
  • ACLS or BCLS or PALS (Required)
Education or Equivalent Experience:
  • Bachelor of Arts or Science (Required)
  • Education Specialization: Nursing Equivalent Experience:  And 7+ years Total clinical experience which includes prior RN and leadership experience.
  • Master of Arts or Science
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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