Pennsylvania Medicine

Infor WFM / Clinical Scheduling Manager

Pennsylvania Medicine$100K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of IT experience, including 3-5 years in healthcare IT.
  • Experience with Infor WFM Time & Attendance and Scheduling systems.
  • Strong background in clinical operations scheduling.
  • Vendor certification preferred.
  • Excellent teamwork and leadership skills.
  • Ability to develop and execute training programs for team members and stakeholders.
  • Experience in project management and application development.

Responsibilities

  • Manage cross-functional teams through the project management life cycle.
  • Define and analyze technical and systems requirements for application enhancements.
  • Oversee daily operations of the application team, including mentoring and communication.
  • Coordinate development of new functionalities and oversee system upgrades.
  • Develop change management procedures and maintain application policies.
  • Create and maintain all application documentation to establish standards.
  • Deliver training and education to users on application functionality.

Benefits

  • Comprehensive health benefits to support employee wellness.
  • Prepaid tuition assistance, one of the best in the region.
  • Employee engagement programs aligned with the organization's mission.
  • Opportunities for professional development and growth.
Full Job Description
  • Entity: Corporate
  • Department: IS-Corporate Applications
  • Location: Remote based out of Philadelphia, PA
  • Hours: 8hr Days

Summary:

Infor WFM / Clinical Scheduling - Manager will be responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.

Experience with the following is desired:

  • Infor WFM Time & Attendance and Scheduling
  • Clinical Operations Scheduling

Responsibilities:
  • Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
  • Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
  • Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.
  • Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
  • Develops the change management procedures and protocols for the department
  • creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
  • Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
  • Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
  • Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
  • Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
  • Delivers customer service to IS clients seamlessly across system boundaries.
  • Ensures safety, confidentiality and security of all data.
Credentials:

  • IT Vendor certification preferred
Education or Equivalent Experience:
  • HS diploma (Required) OR 7+ years relevant IT Experience; 5 years in healthcare IT
  • Bachelors degree (Preferred) OR 5+ years Relevant IT experience; 3 years in healthcare IT OR 2+ years relevant IT experience; 3 years in healthcare
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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