Job Description:What You'll Be Doing:The Sr Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with assigned customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Sr Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.
- Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties.
- Responsible for revenue retention from assigned accounts through in-depth knowledge of clients' business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience.
- Responsible for negotiating renewal contracts, client conversion/migration strategies. Ensures compliance issues are met and disclosed to the client. Involves in managing client integrations, conversions to new solutions, (platforms, or products) and client project management.
- Understands how to involve product expertise and/or navigation of business lines to provide high level service to the client.
- Manage relationships with Telecom, Energy & Utilities clients, operating as the main point of contact for complaints and resolving issues to ensure customer success and satisfaction.
- Liaise with all clients on a day-to-day basis, providing feedback to operations to ensure service expectations are being met.
- Develop and nurture smaller client accounts successfully, both existing and new business.
- Attend weekly meetings with the account management team to review client accounts and ongoing projects
- Support the other account managers with tasks and regularly provide client overviews, updates, feedback and possibilities for business growth.
- Be a point of call for customer service teams when they have issues that require escalation.
What's in it For You:- Large (~$2B+ revenue) formerly public information services and data business
- Durable cash flow and profitability regardless of changes in macroeconomic conditions
- Company certified as a global "A Great Place to Work."
- Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote.
- Competitive compensation and benefits!
- Career path for continued professional growth.
- Working with leaders that care about your professional growth!
- Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
Job Qualifications:- 5+ years related experience in client success, account management and/or sales required
- Technology industry experience is preferred, particularly in software or service sales
- Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence
- Strong verbal and written communication skills, exceptional phone demeanor
- Ability to focus on goals and develop a work plan that produces desired results
- Detail oriented and ability to multi-task
- Results driven and persistent
- Excellent customer service and relationship building skills
- Proficient in Microsoft Office, including Excel skills
- Organizational and project management skills
- Able to thrive in a fast-paced environment
***Please note range list below is the potential salary range and there is also an incentive component as this is an OTE compensated package.
Annual Pay Range:72,001 - 90,002 USD
Application Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-07-03
Thrive with CotalityAt Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
- Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
- Health: Multiple medical plan options with mental health and wellness support offerings.
- Retirement: 401(k) with company match and vesting after one year.
- Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
- Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
