About the RoleThe Sr. Client Partner is a senior individual contributor within the Solution Delivery - Service Sales organization responsible for driving services revenue, solution strategy, and implementation readiness across complex enterprise customer engagements.
As a trusted advisor to customers and internal stakeholders, the Sr. Client Partner partners closely with Sales, Solution Delivery, Customer Success, Alliances, Finance, and Legal teams to develop implementation strategies that accelerate customer value realization while supporting Eightfold's growth objectives.
The Sr. Client Partner owns the full professional services sales lifecycle from discovery and solution strategy through estimation, Statement of Work (SOW) creation, commercial negotiation, and deal closure. This role ensures that services engagements are strategically aligned, commercially sound, operationally executable, and positioned to achieve successful customer outcomes.
As one of the most experienced members of the Services Sales organization, the Sr. Client Partner also provides mentorship, guidance, and subject matter expertise to peers while contributing to the evolution of services offerings, sales processes, and go-to-market strategy.
Responsibilities Professional Services Sales & Solution Strategy- Lead the Services sales process for new customer implementations, expansions, and transformation initiatives.
- Partner with Account Executives and customers to develop implementation strategies that support business objectives and product adoption.
- Facilitate discovery sessions to understand customer requirements, operating models, technical environments, and success criteria.
- Translate business and technical requirements into scalable implementation approaches and services solutions.
- Position Solution Delivery as a strategic enabler of customer outcomes and long-term platform value.
Statement of Work (SOW) Development & Commercial Ownership- Own the development, authoring, review, and negotiation of Statements of Work (SOWs) for customer engagements.
- Define project scope, assumptions, deliverables, milestones, implementation approach, staffing models, and success criteria.
- Develop effort estimates, resource plans, pricing models, and commercial structures that balance customer value, delivery feasibility, and profitability objectives.
- Lead services-related contract discussions and partner with Legal, Procurement, and customer stakeholders through negotiation and execution.
- Manage scope alignment throughout the sales cycle and ensure smooth transition into delivery.
- Support change requests and scope modifications as customer needs evolve.
Deal Strategy & Cross-Functional Leadership- Serve as the primary Services Sales advisor for strategic opportunities and complex enterprise deals.
- Partner with Solution Delivery leaders to validate implementation approaches, staffing assumptions, and execution readiness.
- Collaborate with Customer Success teams to identify adoption risks, expansion opportunities, and services-led value acceleration initiatives.
- Support partner-led and co-delivered engagements through joint planning, solution validation, and services strategy alignment.
- Act as a trusted advisor to internal stakeholders throughout the deal lifecycle.
Forecasting, Financial Performance & Operational Excellence- Maintain accurate services pipeline, bookings forecasts, and opportunity tracking within CRM systems.
- Drive forecast accuracy through disciplined opportunity management and proactive risk identification.
- Ensure engagements align with pricing guidelines, margin targets, and business objectives.
- Partner with Finance and Delivery leadership to provide visibility into services demand, resource requirements, and revenue forecasts.
- Identify opportunities to improve operational efficiency, sales effectiveness, and commercial consistency.
Services Innovation & Organizational Impact- Contribute to the development of packaged services offerings, implementation accelerators, and scalable delivery models.
- Provide feedback and market insights that influence Solution Delivery strategy and go-to-market priorities.
- Mentor Client Partners and contribute to the development of services sales best practices.
- Support onboarding, enablement, and knowledge sharing across the Services Sales organization.
- Participate in strategic initiatives designed to improve forecasting, service offerings, sales tools, methodologies, and customer outcomes.
Qualifications- 8+ years of experience in enterprise software, SaaS, consulting, professional services sales, solution consulting, or implementation services.
- Proven track record selling and negotiating complex Professional Services engagements in enterprise environments.
- Extensive experience creating and negotiating Statements of Work, project scopes, pricing structures, and commercial agreements.
- Strong understanding of implementation methodologies, enterprise software deployments, systems integration, and customer transformation programs.
- Excellent executive communication, presentation, negotiation, and stakeholder management skills.
Preferred- Experience supporting HCM, Talent Acquisition, Talent Management, HR Technology, AI, or Enterprise SaaS solutions.
- Experience working with partner-delivered implementation models and global systems integrators.
- Consulting background with a leading systems integrator, enterprise software company, or management consulting firm.
- Experience selling or contracting within U.S. federal, state, or local government environments, including familiarity with government procurement processes, compliance requirements, and public sector implementation programs.
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.
Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office
three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
*The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.
Zone A (SF Bay Area & Greater NYC): Base Salary Range: $170,000 to $225,000
Zone B (All other US locations): Base Salary Range: $150,000 to $205,000
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Press- https://eightfold.ai/about/press
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