What We DoThe Senior Business Systems Analyst serves as the strategic liaison between Product Management, Engineering, Operations, Customer Support, and business stakeholders to translate business needs into well-defined business and functional requirements that enable scalable software solutions. This role partners closely with cross-functional teams to define requirements, analyze business processes, and drive continuous improvement throughout the product lifecycle. As a senior individual contributor, this position enables successful software product delivery through business analysis, requirements management, solution validation, and cross-functional collaboration.
What You’ll Do
- Partner with Product Management, Engineering, Quality Assurance, and Operations to support software product delivery through business analysis, requirements definition, and solution validation.
- Facilitate Agile delivery by participating in backlog refinement, sprint planning, requirements clarification, and release readiness activities.
- Analyze customer feedback, support trends, and enhancement requests to identify business needs and recommend product improvements.
- Leverage operational and product metrics to support decision-making, identify trends, and recommend continuous improvements.
- Lead cross-functional collaboration across Product Management, Engineering, Quality Assurance, Customer Support, Operations, and business stakeholders.
- Document and refine product requirements including user stories, acceptance criteria, process flows, functional specifications, and business documentation to support software development.
- Ensure business requirements remain traceable throughout the software development lifecycle, from analysis through implementation and release.
- Support the software development lifecycle through requirements analysis, solution design, release planning, launch support, Early Life Support (ELS), and ongoing product enhancements.
- Support solution validation by participating in User Acceptance Testing (UAT), validating completed functionality, and ensuring delivered solutions align with documented business requirements.
What You'll Bring
- Bachelor's degree in Business, Information Systems, Computer Science, or related field; equivalent work experience considered.
- 5+ years supporting software delivery, product development, or business systems analysis.
- Experience working within Agile software development teams.
- Experience facilitating requirements workshops and stakeholder interviews.
- Experience documenting and refining user stories, acceptance criteria, and functional specifications.
- Experience supporting software releases, production support, and post-release stabilization activities.
Technical Proficiency
- Agile work management and backlog tools (Jira, Azure DevOps)
- Knowledge management and collaboration platforms (Confluence)
- Business process modeling and workflow documentation tools (Visio, Lucidchart)
- SQL querying and relational database concepts (Microsoft SQL Server, Oracle, PostgreSQL, or similar)
- RESTful APIs, JSON, and system integration concepts
- Business intelligence and reporting platforms (Power BI, Tableau, DOMO)
Core Competencies
- Ability to manage multiple priorities while working effectively in a fast-paced Agile product environment.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to translate complex business and technical concepts for diverse audiences.
- Strong facilitation and stakeholder management skills with the ability to build consensus across cross-functional teams.
- Demonstrated ability to facilitate discussions, resolve ambiguity, and build consensus among cross-functional stakeholders.
- Ability to work independently while effectively collaborating within cross-functional product teams.
Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
