Job DescriptionThe Senior Business Systems Analyst will be a member of NBCUniversal's Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.
RESPONSIBILITIES- Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA's.
- Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
- Understand how issues impact the business and escalate critical issues when necessary.
- Document and follow standard operating procedures for production troubleshooting and incident management.
- Leverage AI tools to aid in issue resolution and documentation.
- Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
- Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
- Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
- Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
- Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.
- Works occasional evenings during special events.
- Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.
Qualifications- Minimum 5 years of experience working in an ad sales system.
- Experience troubleshooting software, system integrations, and other technology issues.
- Experience with SQL
- Experience with customer interactions and maintaining positive relationships.
- Willingness to have a flexible work schedule to meet operational and special event coverage needs.
Preferred Qualifications: - Bachelor's degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
- Self-motivated and accountable, with a high level of commitment to responsibility.
- Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
- Experience with providing automated solutions (scripting, testing, RPA, etc.).
- Experience working with modern technology solutions (API's, data streams, microservices).
Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
