This senior role sits within Chamberlain Group's IT Enterprise Applications function and serves as a senior solution expert for the Lead to Cash value stream. The Sr. Analyst proposes, designs, and takes growing ownership of solutions for significant components of the SAP ECC (SD/LE) and integrated application landscape (EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com), provides key inputs to end-to-end solution architecture in partnership with the value stream Lead, and drives complex initiatives and workstreams from requirements through hypercare. Success looks like well-designed, reliably delivered solutions across the Lead to Cash landscape and demonstrated ownership of expanding solution areas within it. Requires a minimum 7 years' experience in enterprise applications, including deep hands-on SAP SD/LE expertise, and a Bachelor's degree in Information Systems or equivalent.

Essential Duties and Responsibilities

• Design, propose, and take ownership of solutions for significant components of the Lead to Cash value stream on SAP ECC (SD/LE) and integrated applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, and Salesforce.com, contributing key inputs to end-to-end solution architecture and ensuring designs align with enterprise architecture standards.
• Lead major workstreams within critical and strategic initiatives - implementations, platform migrations (e.g., S/4HANA), and complex cross-functional integrations - from requirements through go-live and hypercare, accountable for the scope, design quality, and delivery of assigned solution areas.
• Serve as a subject-matter expert for Lead to Cash enterprise applications; contribute to the configuration standards and design best practices defined for the value stream and model their consistent application.
• Partner with business stakeholders and IT leadership to provide analysis and recommendations that inform the Lead to Cash application roadmap, translating business objectives into proposed system capabilities and improvement opportunities.
• Drive complex, ambiguous, cross-platform problems to resolution - diagnosing root cause across integrated systems and proposing the path to resolution where no standard playbook exists.
• Identify and propose process re-engineering and innovation opportunities, including AI-enabled improvements, recommending where technology can materially change how Lead to Cash operates rather than incrementally support it.
• Design change, release, test, and validation approaches for assigned major system changes, consistent with the standards established for the Lead to Cash system landscape.
• Manage escalated and complex items with the Application Managed Services (AMS) provider for the process area - reviewing complex enhancement designs, prioritizing escalations, and supporting SLA and quality accountability.
• Provide guidance and mentorship to analysts, reviewing designs and functional specifications within assigned solution areas and helping raise the team's technical quality.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• Bachelor's degree in Information Systems or equivalent

Experience:

• Minimum 7 years' experience in enterprise applications / Information Technology, including applications development or configuration
• Minimum 5 years hands-on SAP SD/LE experience, including hands-on configuration
• Deep experience with Lead to Cash business processes such as inquiries, quotes, pricing, customer master, order management, customer service, ATP, deliveries, logistics, transportation, and invoicing
• At least one full-lifecycle SAP implementation, including the design/blueprint phase
• Demonstrated experience leading a major workstream or solution component on a complex, cross-functional initiative

Knowledge, Skills, and Abilities:

• Deep expertise in SAP SD/LE solution design and configuration, with the ability to design integrated solutions for significant components of the value stream and contribute meaningfully to end-to-end architecture.
• Strong command of the full SDLC and release/change management; able to design change, test, and validation approaches for major initiatives.
• Proven ability to drive ambiguous, cross-platform problems to resolution and to own solution decisions within assigned areas.
• Ability to translate business objectives into proposed system capabilities and well-supported roadmap recommendations.
• Communicates and influences effectively across technical and business audiences, including leadership; builds cross-functional alignment and gains support for recommendations.

Other:

• Able to travel occasionally domestically

Preferred Qualifications

Education/Certifications:

• Master's degree in Computer Science
• SAP certification in relevant module(s)

Experience:

• SAP S/4HANA experience, including migration exposure
• Experience in global environments
• Experience with eCommerce, tax, and credit card processing
• Experience with Salesforce and Zuora
• Experience with customer EDI processes in an SAP environment
• Experience with subscription management and recurring billing
• Experience mentoring or providing informal technical guidance to other analysts

Knowledge, Skills, and Abilities:

• Solid data analysis skills; able to translate business reporting needs into requirements and report designs.
• Consistent, accurate work-effort estimation and delivery discipline against project deadlines.
• Strong relationship-building across stakeholder groups.

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The pay range for this position is $85,500.00 - $162,975.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.