Visa Inc

Sr. Business Consultant, Business Strategy & Operations

Visa Inc • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years relevant experience with Bachelor's Degree, or 5+ years with Advanced Degree (e.g. MBA, JD) or 2+ years with PhD.
  • Strong background in client relationship management, particularly in payments or financial services.
  • Expertise in operational initiatives and special projects management for clients.
  • Track record of acting as a liaison and problem management for client services.
  • Experience in cross-functional collaboration to achieve business objectives.
  • Proficient in educating clients on payment solution best practices.
  • Skilled in identifying opportunities for operational process optimization.

Responsibilities

  • Develop and manage client-focused operational initiatives and projects.
  • Act as clients' primary liaison for problem management and service support.
  • Coordinate internal resources to ensure timely achievement of client and Visa objectives.
  • Engage in cross-functional delivery initiatives to enhance customer service.
  • Manage critical communication regarding client-related issues effectively.
  • Inform clients about operational challenges and lead recovery efforts for service interruptions.
  • Collaborate with technology and product teams to find solutions for operational problems.

Benefits

  • Opportunity for professional growth within the payments and financial services industry.
  • Work in a collaborative and innovative environment with a focus on client success.
  • Access to training on emerging technologies, including Generative AI tools.
  • Ability to impact business strategy and operational improvements directly.
  • Encouragement to engage in continuous learning and development programs.
Full Job Description
Job Description

The Sr. Business Consultant, Business Strategy & Operations, serves as a key operational and technical partner to Visa clients, focusing on Money Movement Solutions and related products. This individual contributor role is responsible for managing operational relationships, driving client enablement, and supporting business growth through effective account management and consultative support. The role requires strong execution, technical knowledge, analytical skills, and the ability to collaborate across functions and geographies to deliver client requirements and key initiatives.

The Senior Consultant is vital in helping Visa deliver against the operational needs of key markets, providing the right support and partnership that recognizes client-specific requirements. This role offers an excellent opportunity to grow Visa's business by driving value to clients through effective enablement and customer-centric support.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities:
  • Develop and manage operational initiatives, special projects, and client-driven continuous improvement plans.
  • Act as liaison and escalation point for the client, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
  • Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
  • Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.
  • Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa.
  • Proactively notify clients regarding any widespread or business-critical problems with the application, and lead internal and external recovery efforts of product and processing service interruptions.
  • Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
  • Educate and train clients on best practices, increasing adoption for Visa Commercial and Money Movement Solutions products.
  • Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
  • Identify and implement opportunities to improve the client experience by data-driven optimization and streamlining of operational processes.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
  • 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.


Preferred Qualifications:
  • 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
  • Experience in managing operational initiatives and special projects for clients in the payments or financial services industry.
  • Experience in acting as a liaison and escalation point for clients, including problem management and service change support.
  • Experience in coordinating internal resources to achieve business objectives.
  • Experience in participating in cross-functional customer service delivery initiatives.
  • Experience in driving problem and communication management for critical client issues.
  • Experience in educating and training clients on best practices for payment solutions.
  • Experience in representing customer change requests and managing expectations.
  • Experience in identifying and implementing opportunities to improve client experience through operational process optimization.
  • Experience in engaging technology and product organizations to resolve operational issues.
  • Experience in relating operational needs of the client to their business drivers.
  • Experience in delivering operational account plans and delivery roadmaps supporting key client objectives and Visa initiatives.
  • Experience in preparing and delivering operational reviews, quarterly and annual business reviews aligned to business objectives.
  • Experience in managing strategic planning, operational initiatives, and client-driven continuous improvement plans.

About Visa Inc

Visa Bureau is an independent immigration information service providing information to individuals, families and businesses wishing to live and work or relocate staff to America, Australia, Canada, New Zealand and the UK. Based in California, Visa Bureau ensures readers are given the most up to date information concerning immigration and visa policy. VisaBureau.Co is the most popular Global Migration resources families and individuals dreaming of Immigrating to a New Country. Visa Bureau contains information on making a successful move to including Eligibility, Visas, Jobs, Timeframe & Cost.

Visa Inc Careers

Join the global team at Visa Inc, a leader in digital payments, and propel your career forward with a company known for innovation, leadership, and a commitment to diversity and growth. At Visa, we are not just a payments company; we are an engine for progress, powering inclusive and sustainable commerce worldwide.

Work You'll Do

At Visa Inc, you'll be part of a dynamic team that's dedicated to making a difference. Whether you're looking for job opportunities in technology, marketing, finance, or customer service, Visa offers a range of positions that allow you to contribute to our mission of connecting the world through the most innovative, reliable, and secure payment network.

Innovate and Lead

Join a culture of innovation where your ideas can change the way the world pays and moves money. With Visa, you'll work alongside industry experts to develop solutions that enhance customer experiences and drive economic growth. Our leadership is committed to providing you with the tools and training needed to excel.

Grow Your Career

Visa Inc is committed to the professional growth of every team member. With comprehensive benefits, competitive employment packages, and opportunities for advancement, Visa empowers you to shape your career path. From internships to leadership roles, the potential for growth is limitless.

Diversity and Inclusion

At Visa, we believe our strength lies in our diversity. We are dedicated to fostering an inclusive environment where everyone is respected, and every voice is heard. Through diversity training and a commitment to equitable hiring practices, we ensure that all team members have the opportunity to succeed.

Networking and Professional Development

Enhance your skills and expand your professional network through Visa’s global community. Participate in networking events, workshops, and seminars that are designed to bolster your industry knowledge and connect you with professionals across the globe.

Benefits and Culture

Visa Inc values the well-being of its employees. Enjoy a robust package of health, financial, and lifestyle benefits that support you and your family. Our culture promotes work-life balance, encourages curiosity, and supports the continuous pursuit of knowledge and excellence.

Join Our Team

Explore the exciting job opportunities at Visa Inc and discover how your skills and passions align with our mission. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career journey.

Stay Connected

Keep up to date with the latest at Visa Inc: - **Search Visa Jobs**: Find open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. - **Read Careers Blog**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await. At Visa Inc, your career is a journey of endless possibilities. Join us and be part of a team that is transforming the future of payments.
Learn more about Visa Inc
Size
21,500 employees
Market Cap
$387 billion
Industry
Finance & Insurance
Net Income
$10.7 billion
Founded
1958
5 Year Trend
+9.8%
Revenue
$21.4 billion
NASDAQ
V
* Ladders Estimates

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