SpaceX

Sr. Business Analyst, Workforce Planning (Starlink)

SpaceX • $100K — $130K *
Bastrop, TX 78602In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant fields or 5+ years in workforce management or capacity planning
  • 3+ years in workforce planning, demand forecasting or analytics
  • Master's degree in an analytical field (preferred)
  • 2+ years in demand forecasting and predictive analytics (preferred)
  • 3+ years advanced Excel and SQL experience (preferred)
  • Proficiency in Python (preferred)
  • Experience in telecom or ISP industry (preferred)

Responsibilities

  • Lead workforce planning strategies to manage demand volatility
  • Activate short-term and long-term workforce optimization levers
  • Develop and enhance forecasting models for demand fluctuation detection
  • Ensure workforce decisions enhance customer experience and service levels
  • Provide strategic recommendations on headcount and resource allocation
  • Mentor Workforce Specialists in forecasting and proactive planning
  • Drive initiatives for improved forecast accuracy and operational resilience
  • Manage cross-functional projects on workforce systems and analytics

Benefits

  • Mentorship and development opportunities
  • Collaboration with cross-functional teams
  • Use of advanced forecasting technologies and analytics tools
  • Chance to influence strategic decision-making at leadership level
  • Dynamic work environment with critical impact on customer experience
Full Job Description
SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK)

The Sr. Business Analyst, Workforce Planning (Starlink) leads proactive workforce planning and optimization, with a strong focus on managing demand volatility. This role uses short- and long-term strategies to help the organization scale efficiently while protecting customer experience and service levels.

RESPONSIBILITIES:
  • Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
  • Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
  • Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
  • Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
  • Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
  • Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
  • Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
  • Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

BASIC QUALIFICATIONS:
  • Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
  • 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

PREFERRED SKILLS AND EXPERIENCE:
  • Master's degree in an analytical field
  • 2+ years of experience in demand forecasting and predictive analytics
  • 3+ years of experience using advanced Excel and SQL
  • 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
  • Proficiency in Python
  • Telecom or ISP industry experience
  • Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
  • Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
  • Excellent leadership, stakeholder management, and communication skills

ADDITIONAL REQUIREMENTS:
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
  • This is NOT a remote position and would require relocation if not local to the Redmond, WA or Bastrop, TX area


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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