Sr Business Analyst - Irving,TX

Photon$38K — $136K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in business systems analysis
  • Experience with agent-facing servicing applications
  • Familiarity with core banking systems and API integrations
  • Specific expertise in fraud detection or prevention solutions
  • Knowledge in KYC processes and compliance

Responsibilities

  • Capture and document functional requirements for servicing applications
  • Define integrations and APIs between platforms and banking systems
  • Translate business needs into user stories and specifications
  • Collaborate with engineering to enhance agent desktop tools
  • Analyze workflows to boost agent productivity
  • Identify AI opportunities to enhance operational processes
  • Support testing and validation of new capabilities

Benefits

  • Medical, vision, and dental benefits
  • 401k retirement plan
  • Variable pay/incentives
  • Paid time off
  • Paid holidays
Full Job Description
Job Description

Role

Senior Business Systems Analyst - Banking Servicing Platforms & AI Enablement

Role Overview

We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.

Key Responsibilities
  • Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
  • Define system integrations and APIs between servicing platforms and core banking systems.
  • Translate business needs into user stories, functional specifications, and acceptance criteria.
  • Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.
  • Analyze operational workflows to improve agent productivity and servicing efficiency.
  • Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.
  • 7+ years of experience
  • Experience in 1 of the below 3 domains:
    • Agent facing UI system and Core banking backend and interfaces
    • Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention
    • KYC
  • Support testing, validation, and release of new capabilities

Compensation, Benefits and Duration

Minimum Compensation: USD 38,000
Maximum Compensation: USD 136,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

About Photon

Photon Careers

Joining Photon presents an unparalleled opportunity to advance one's career with a leader in digital innovation. Photon is actively seeking talented individuals to join its diverse team of professionals, dedicated to reshaping industries through technology and creativity.

Explore Job Opportunities

Photon offers a variety of job opportunities that cater to a range of skills and interests. Each position at Photon is designed to challenge team members while providing meaningful pathways for professional and personal growth.

Experience the Culture and Benefits

Photon is committed to fostering a workplace culture that promotes diversity and inclusion. The company provides comprehensive benefits designed to support the health, well-being, and financial security of each team member. At Photon, every professional enjoys access to career development programs and diversity training, ensuring they are equipped for leadership roles in an evolving marketplace.

Engage in Professional Growth

Photon believes in the power of innovation and leadership to drive success. The company supports its team members with resources for continuous learning and growth, including advanced training sessions and leadership workshops. Networking within Photon’s industry-leading community allows for unparalleled career advancement and skill enhancement.

Internship Programs

For those beginning their professional journey, Photon offers internship programs that provide a robust foundation in digital solutions. Internships at Photon are characterized by immersive projects and hands-on learning, guided by experts in various fields. These programs are a gateway to full-time employment and a promising career path.

Join the Team

Photon is hiring! Explore open positions that match your skills and interests. Photon looks for passionate, curious, creative, and solution-driven team players. Whether you are starting your career or looking to make a significant impact in your professional journey, Photon has a place for you.

Prepare for Your Interview

Photon values a thorough selection process. Prospective team members are encouraged to prepare by understanding the company’s mission and values. Tailoring your resume to highlight relevant experience and skills will make a significant difference. Engage actively during your interview, demonstrating your knowledge and enthusiasm for the role you are applying for.

Stay Connected

Keep up to date with the latest from Photon by following the company’s career blog. Gain insights from insiders, learn about new job openings, and get tips on preparing your resume and acing your interview.

Career Development at Photon

Photon is dedicated to the professional development of its team members. The company offers various tools and resources, including career coaching and performance feedback, to help individuals reach their full potential. With Photon, career aspirations are nurtured, encouraging every team member to excel and innovate in their respective roles.

Networking and Career Opportunities

Photon encourages its team members to engage in networking within the company and the broader industry. These connections can lead to myriad opportunities, from collaborative projects to mentorship. Networking at Photon is not just about building professional relationships; it's about fostering a community of innovation and mutual growth.

Conclusion

Photon is not just a company; it is a community of driven professionals committed to making a difference. With a focus on innovation, leadership, and diversity, Photon offers a dynamic environment where ambitious individuals can thrive. Explore the possibilities and join Photon’s team of leaders, innovators, and visionaries.
Learn more about Photon

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