Sr Business Analyst - Cleveland, OH

Photon$43K — $152K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8+ years experience as a Business Analyst (Finance/Banking preferred)
  • Strong domain knowledge of loan originations: underwriting, scoring, approval, documentation, funding
  • Experience in Collections and Defaults
  • Proven experience writing detailed BRDs/FRDs/User Stories
  • Strong understanding of regulatory guidelines and compliance frameworks in lending ecosystem
  • Excellent stakeholder communication, problem-solving, and analytical skills
  • Ability to translate business needs into technical requirements

Responsibilities

  • Lead requirement gathering, documentation, and analysis for loan origination and recovery transformation initiatives
  • Drive modernization roadmap for recovery systems including automation of collections strategies and contact strategies
  • Evaluate legacy platforms and recommend solutions to improve recoveries through digital outreach
  • Define functional requirements for enhancements such as skip tracing and digital repayment channels
  • Conduct gap analysis between existing and target platforms for originations and collections
  • Collaborate with product and engineering teams to convert business needs into actionable technical requirements
  • Support platform selection, migration strategy, integration requirements, and process re-engineering

Benefits

  • Medical, vision, and dental benefits
  • 401k retirement plan
  • Variable pay/incentives
  • Paid time off
  • Paid holidays
Full Job Description
Job Description

Job Title: Business Analyst - Recovery Modernization (Loan Originations)

Location: Cleveland

Role Overview

We are seeking an experienced Business Analyst with strong expertise in loan originations and recovery modernization initiatives to support the transformation of lending processes, systems, and workflows. The ideal candidate brings deep understanding of end-to-end origination lifecycle, risk and credit policies, post-default recovery processes, and technology-driven modernization programs.

The BA will work with business stakeholders, technology teams, product owners, and regulatory partners to analyze current-state processes, design future-state frameworks, define requirements, and facilitate implementation of digital and system modernization efforts across loan origination and recovery functions.

Key Responsibilities
  • Lead requirement gathering, documentation, and analysis for loan origination and recovery transformation initiatives.
  • Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.
  • Influences and significantly contributes to the design process to ensure it supports business requirements and an optimized user experience. Partners effectively with Enterprise Architecture to influence the portfolio role within Enterprise strategy.
  • Evaluate legacy platforms and recommend new-age solutions to improve recoveries through digital outreach, analytics-driven segmentation, and workflow orchestration.
  • Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels.
  • Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models.
  • Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.
  • Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria.
  • Collaborate with product and engineering teams to convert business needs into actionable technical requirements.
  • Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.
  • Support platform selection, migration strategy, integration requirements, and process re-engineering.
  • Perform gap analysis between existing and target platforms for originations and collections/recovery.
  • Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations.
  • Work with QAS to lead project testing strategy. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
  • Capture requirements for multiple highly complex systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.
  • Conduct UAT planning, test case design, execution, and defect triage.
  • Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.
  • Monitor implementation progress, assist in change management, and support post-deployment stabilization.
  • Generate reporting and insights to measure recovery performance and origination efficiency improvements.
  • Act as a bridge between technology, operations, and internal business units.


Required Skills & Qualifications
  • 4-8+ years experience as a Business Analyst (Finance/Banking preferred).
  • Strong domain knowledge of loan originations: underwriting, scoring, approval, documentation, funding.
  • Strong experience in Collections and Defaults
  • Perform current and future state analysis
  • Work closely with Business and transform requirements for Dev teams
  • Experience in building out Use Cases
  • Experience in collections and loan recovery modernization, workflows, and automation.
  • Hands-on experience building process maps (AS-IS/TO-BE) using tools such as Visio, Lucidchart, or BPMN.
  • Proven experience writing detailed BRDs/FRDs/User Stories and working in Agile/SAFe environments.
  • Strong understanding of regulatory guidelines and compliance frameworks in lending ecosystem.
  • Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions.
  • Excellent stakeholder communication, problem-solving, and analytical skills.
  • Ability to translate business needs into technical requirements with precision.

Preferred Qualifications (Good to Have)
  • Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle, etc.).
  • Experience working with CGI Credit Studio Recovery Modernization platform
  • Exposure to delinquency management, collections engines, restructuring, or charge-off processes.
  • Experience with ML-based risk scoring or automation in origination workflows.

    Compensation, Benefits and Duration

    Minimum Compensation: USD 43,000
    Maximum Compensation: USD 152,000
    Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
    Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
    This position is available for independent contractors
    No applications will be considered if received more than 120 days after the date of this post

About Photon

Photon Careers

Joining Photon presents an unparalleled opportunity to advance one's career with a leader in digital innovation. Photon is actively seeking talented individuals to join its diverse team of professionals, dedicated to reshaping industries through technology and creativity.

Explore Job Opportunities

Photon offers a variety of job opportunities that cater to a range of skills and interests. Each position at Photon is designed to challenge team members while providing meaningful pathways for professional and personal growth.

Experience the Culture and Benefits

Photon is committed to fostering a workplace culture that promotes diversity and inclusion. The company provides comprehensive benefits designed to support the health, well-being, and financial security of each team member. At Photon, every professional enjoys access to career development programs and diversity training, ensuring they are equipped for leadership roles in an evolving marketplace.

Engage in Professional Growth

Photon believes in the power of innovation and leadership to drive success. The company supports its team members with resources for continuous learning and growth, including advanced training sessions and leadership workshops. Networking within Photon’s industry-leading community allows for unparalleled career advancement and skill enhancement.

Internship Programs

For those beginning their professional journey, Photon offers internship programs that provide a robust foundation in digital solutions. Internships at Photon are characterized by immersive projects and hands-on learning, guided by experts in various fields. These programs are a gateway to full-time employment and a promising career path.

Join the Team

Photon is hiring! Explore open positions that match your skills and interests. Photon looks for passionate, curious, creative, and solution-driven team players. Whether you are starting your career or looking to make a significant impact in your professional journey, Photon has a place for you.

Prepare for Your Interview

Photon values a thorough selection process. Prospective team members are encouraged to prepare by understanding the company’s mission and values. Tailoring your resume to highlight relevant experience and skills will make a significant difference. Engage actively during your interview, demonstrating your knowledge and enthusiasm for the role you are applying for.

Stay Connected

Keep up to date with the latest from Photon by following the company’s career blog. Gain insights from insiders, learn about new job openings, and get tips on preparing your resume and acing your interview.

Career Development at Photon

Photon is dedicated to the professional development of its team members. The company offers various tools and resources, including career coaching and performance feedback, to help individuals reach their full potential. With Photon, career aspirations are nurtured, encouraging every team member to excel and innovate in their respective roles.

Networking and Career Opportunities

Photon encourages its team members to engage in networking within the company and the broader industry. These connections can lead to myriad opportunities, from collaborative projects to mentorship. Networking at Photon is not just about building professional relationships; it's about fostering a community of innovation and mutual growth.

Conclusion

Photon is not just a company; it is a community of driven professionals committed to making a difference. With a focus on innovation, leadership, and diversity, Photon offers a dynamic environment where ambitious individuals can thrive. Explore the possibilities and join Photon’s team of leaders, innovators, and visionaries.
Learn more about Photon

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